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Entry Level It Help Desk Jobs in Hawaii (NOW HIRING)

Booz Allen Hamilton

IT Help Desk Specialist

Honolulu, HI · On-site

$43K - $90K/yr

IT Help Desk Specialist The Opportunity: Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply basic principles ...

Peraton

$80K - $128K/yr

As the world's leading mission capability integrator and transformative enterprise IT provider, we ... About The Role Peraton requires Help Desk Technicians to support the Special Operation Command ...

Peraton

$80K - $128K/yr

As the world's leading mission capability integrator and transformative enterprise IT provider, we ... About The Role Peraton requires Help Desk Technicians to support the Special Operation Command ...

Peraton

$80K - $128K/yr

As the world's leading mission capability integrator and transformative enterprise IT provider, we ... About The Role Peraton requires Help Desk Technicians to support the Special Operation Command ...

Peraton

$80K - $128K/yr

As the world's leading mission capability integrator and transformative enterprise IT provider, we ... About The Role Peraton requires Help Desk Technicians to support the Special Operation Command ...

CALIBRE

Help Desk Technician

Honolulu, HI · On-site

$40K - $50K/yr

We are seeking a Help Desk Specialist to support our client out of Honolulu HI ... The successful candidate must have prior IT Service Desk operations experience. This is an ...

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Entry Level It Help Desk information

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How much do entry level it help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level it help desk in Hawaii is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.97 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Hawaii?

The most popular types of It Help Desk jobs in Hawaii are:

What are popular job titles related to Entry Level It Help Desk jobs in Hawaii?

For Entry Level It Help Desk jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Hawaii look for?

The top searched job categories for Entry Level It Help Desk jobs in Hawaii are:

What cities in Hawaii are hiring for Entry Level It Help Desk jobs?

Cities in Hawaii with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,030 per year, or $24.1 per hour.

IT Help Desk I (Pipeline)

Honolulu, HI • On-site

Lucayan Technology Solutions LLC
IT Services • 11 - 50 employees
Learn more about Lucayan Technology Solutions LLCexternal

Full-time

Re-posted 23 days ago

Job description

About Lucayan Technology Solutions LLC
Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.
Job Title: IT Helpdesk I
Location: Honolulu, Hawaii
Employment Type: Full-Time, On-Site
Status: Talent Pipeline
Join Our Pipeline for Future Opportunities!
This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.
Job Summary
The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You'll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. The position ensures compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for staff and faculty.
Key Responsibilities
  • Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, network, and security-related issues for end users.
  • Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).
  • Log, track, and escalate incidents and service requests as necessary, maintaining accurate documentation.
  • Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware.
  • Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.
  • Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).
  • Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.

Qualifications
Required:
  • Education: High school diploma or equivalent. Associate degree in IT or related field preferred.
  • Experience: 1+ year of experience in a help desk, IT support, or desktop technician role.
  • Clearance: U.S. citizenship required;
    • ability to obtain and maintain DoD Secret Clearance.
  • Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+ CE
    • Equivalent IAT Level I certification
  • Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
  • Training Requirements (must be completed within 30 days of hire, then annually):
    • DoD Cyber Awareness / IA Training
    • DoD AT Level I (Anti-Terrorism Awareness)
    • OPSEC Awareness Training (Level I)
    • iWATCH Training
  • Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.
  • Strong attention to detail and organizational skills.
  • U.S. citizenship (required for access to government systems).
  • Ability to obtain and maintain a government security clearance.

Preferred:
  • Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks.
  • Experience working in a government or defense contracting environment.
  • Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems.

Work Conditions
  • Onsite work required at our Honolulu, Hawaii location.
  • Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays.
  • May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates.

Why Join Our Pipeline?
  • Be first in line for upcoming openings aligned with your experience and career goals.
  • Stay connected with Lucayan's recruiting team for priority consideration.
  • Join a mission-focused environment where your expertise makes a tangible impact.

Apply