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Entry Level Insurance Customer Service Representative Jobs in Springfield, MO

OMB Bank

Customer Service Representative - PT

Springfield, MO · On-site

$13.75 - $18.50/hr

Description: Customer Service Representative - Part-Time Job Summary The Customer Service ... PTO, Military, Bereavement, and Jury Duty · Full and partially paid insurance plans : life w/ AD&D ...

Resource Label Group

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal ...

Romanoff

CSR - Flooring (SPRINGFIELD, MO)

Ozark, MO · On-site

$14.25 - $19.50/hr

JOB SUMMARY The Customer Service Representative is responsible for creating and maintaining a ... Must have a valid driver's license, reliable transportation, and possess vehicle insurance. * High ...

Romanoff Renovations

CSR - Flooring (SPRINGFIELD, MO)

Ozark, MO · On-site

$14.25 - $19.50/hr

JOB SUMMARY The Customer Service Representative is responsible for creating and maintaining a ... Must have a valid driver's license, reliable transportation, and possess vehicle insurance. * High ...

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Entry Level Insurance Customer Service Representative information

See Springfield, MO salary details

$8

$17

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level insurance customer service representative in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Springfield, MO? For Entry Level Insurance Customer Service Representative jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Springfield, MO look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Springfield, MO with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Springfield, MO as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Customer Service Representative - PT

OMB Bank

Springfield, MO • On-site

$13.75 - $18.50/hr

Part-time

Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Description:

Customer Service Representative – Part-Time


Job Summary
The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.


Primary Location/Schedule:

· 3050 S. Delaware Ave., Springfield, MO 65804

· Schedule: Monday – Friday, 12:00 pm - 6:00 pm; Saturdays 9 am – 12:00 pm

· Part-time: 25-28 hours per week average


Position Requirements:

· High school diploma or equivalent, or combination of education and relevant experience

· A minimum of one year of clerical and customer service experience required

· Excellent customer service and strong communication skills

· Strong mathematical, problem-solving and computer skills

· Basic knowledge of banking operations preferred

· Effective multi-tasking and organizational skills

· Willingness to proactively cross-sell bank products & services


To Apply:

· Complete an OMB Bank application at https://www.ombbank.com/about/careers

· Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information


Employee Benefits:

· Excellent work environment where you are appreciated and recognized for your individual efforts and contributions

· Stability with a locally owned community bank that is growing and expanding in the region

· Paid Leave: PTO, Military, Bereavement, and Jury Duty

· Full and partially paid insurance plans: life w/ AD&D, and dental

· Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D

· 100% match of retirement savings (up to plan limit)

· Discounted financial service fees on select OMB products and services

· Plus more


Futures made brighter. Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


EOE/VETERANS/DISABLED E-VERIFY EMPLOYER

Requirements:


Apply