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Entry Level Insurance Customer Service Representative Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Gerber Collision & Glass

CSR

Rochester, NY

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

The Boyd Group

CSR

Rochester, NY

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience ... They manage working relationships with customers and insurances companies while providing all ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Rochester, NY

Entry Level Insurance Customer Service Representative information

See Rochester, NY salary details

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level insurance customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Rochester, NY?

For Entry Level Insurance Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Rochester, NY with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you

Customer Service Representative

Ashley | The Wellsville Group

Batavia, NY • On-site

Full-time

Re-posted 21 days ago

Job description

We’re seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you’ll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You’ll Do

As a Customer Service Representative, you’ll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:

  • Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.
  • Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.
  • Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.
  • Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.
  • Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.
  • Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We’re Looking For

This role is ideal for someone who:

  • Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.
  • Thrives on Interaction: You’re energized by connecting with people, educating customers, and finding solutions even when things go wrong.
  • Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.
  • Brings Ideas: You’re not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.
  • Handles Fast-Paced Chaos: You’re comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.

Why You’ll Love Working With Us

  • Competitive Pay: Start at $17.00 per hour with opportunities to grow.
  • Flexible Schedule: Tuesday - Saturday 9AM - 5PM
  • Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.
  • Growth Opportunities: With 20 stores across three states, we’re a growing company with paths for career advancement.
  • Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.
  • Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.

Ready to Join Us?

If you’re ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let’s create exceptional experiences together.