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Entry Level Insurance Customer Service Representative Jobs in Portage, IN

Zeta Group Inc

Customer Service Rep

Merrillville, IN · On-site

$15.75 - $21.50/hr

Customer Service Representative Company Overview Zeta Group Inc. is excited to announce an opening for a Customer Service Representative. This full-time position is an excellent opportunity for ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Portage, IN

Entry Level Insurance Customer Service Representative information

See Portage, IN salary details

$9

$17

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Portage, IN is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.18 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Portage, IN?

For Entry Level Insurance Customer Service Representative jobs in Portage, IN, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Portage, IN look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Portage, IN are:

What cities near Portage, IN are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Portage, IN with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Portage, IN as of June 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,868 per year, or $17.2 per hour.

Customer Service Representative

National Veterinary Associates

Chicago, IL

$18 - $20/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

National Veterinary Associates rating

5.8

Company rating: 5.8 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

33rd of 52 rated veterinary

Job description

Customer Service Representative

Burnham Park Animal Hospital | Chicago, IL
Full-Time or Part-Time Opportunity

About Us

We are a 5doctor, AAHAaccredited general practice veterinary hospital located in Chicago's South Loop. Our stateoftheart facility includes a fully equipped surgical suite, an inhouse diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a fulltime Customer Service Representative to join our friendly, fastpaced team.

Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

About You

The ideal candidate:

  • Has customer service experience in a veterinary setting
  • Enjoys working in an upbeat, fastpaced environment with a high level of client interaction
  • Has experience scheduling appointments, answering phones, and processing payments
  • Is a selfmotivated team player who values collaboration with clients and veterinary staff
  • Demonstrates excellent communication skills and can comfortably multitask
  • Is compassionate, patient, and empathetic, with a genuine love for pets and their people
  • Has experience with AviMark software or is willing to learn
  • Is available to work evenings and weekends
Compensation & Benefits

Compensation

  • Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications

Benefits

  • Comprehensive Medical, Dental, and Vision insurance coverage
  • 401(k) retirement savings plan
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Employee discounts
  • Additional allowances as applicable

Schedule may include:

  • Day shifts
  • Evening shifts
  • Weekends
  • Holidays
  • Monday-Friday availability
Required Experience
  • Veterinary experience: 1 year (required)
  • Front desk/customer service experience: 2 years (required)

Preferred Availability:

  • Day shifts
  • Evening shifts
  • Weekends
Work Location
  • On-site in South Loop Chicago, IL

What National Veterinary Associates employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

National Veterinary Associates logo

About National Veterinary Associates

Sourced by ZipRecruiter

National Veterinary Associates, based in Agoura Hills, CA, US, is a leading provider in the veterinary healthcare industry. Established in 1996, it operates independently owned veterinary practices across the United States, Canada, Australia, and New Zealand. With a passion for pet health, National Veterinary Associates supports over 1000 veterinary hospitals and pet resort entities. Though their website, nva.com, doesn't explicitly describe their mission, it is evident that their aim is to empower veterinarians with the resources they need to provide high-quality, compassionate pet care services. They have made remarkable strides in advancing veterinary medicine, which is a testament to their industry influence and commitment.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Agoura Hills, CA, US

Year founded

1996

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