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Entry Level Insurance Customer Service Representative Jobs in Mobile, AL

U-Haul

Customer Service Representative

Mobile, AL · On-site

$16 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Mobile, AL · On-site

$16 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Entry Level Insurance Customer Service Representative information

See Mobile, AL salary details

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How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level insurance customer service representative in Mobile, AL is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Mobile, AL?

For Entry Level Insurance Customer Service Representative jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Mobile, AL look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Mobile, AL with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Mobile, AL as of August 2026, with employment types broken down into 68% Full Time, 29% Part Time, and 3% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $38,798 per year, or $18.7 per hour.

Customer Service Representative

Stone Interiors LLC

Loxley, AL • On-site

$30K - $40K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:
  • 401(k) matching
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Dental insurance

INTRODUCTION: 
  
This Operating Procedure is developed to provide a functional description of the Customer Service Representative (CSR) position. The primary function of CSR is to ensure the satisfaction of our customers in their business dealings with us. CSR is the primary point of customer contact for the company.  
  
REQUIREMENTS:  
  • Required:  A High School Diploma or equivalent.  
  • Must be able to operate office machines including Computer, Calculator, and Copier and be willing to learn Stone Profits and box store portals.  
  • You must have good telephone skills.  Must be organized and detail oriented. Must be able to work with constant interruptions and distractions. 
  • Must be able to communicate effectively both in writing and verbally in English to interact with clients and other employees and write and read reports. You must have excellent telephone communication skills and the ability to deal with customers who may be irate.  
  • Occasionally you will be required to go into the yard, which may be hot, cold, wet, and dirty.  
  
RESPONSIBILITIES AND DUTIES: 
  • Enter all customer information into Stone Interiors operating system.  
  • Inspect drawings to verify quantities and verify changes for contract adjustments.  
  • Monitor and verify orders to move towards production. 
  • Inform management about schedule requirements, inventory needs, deliveries and pickups, and other information needed for the efficient handling of customer orders.  
  • Provide installers with accurate directions, instructions, and maps for delivery.  
  • Assure customer satisfaction after installation. 
  • File all paperwork in an accurate and timely manner.  
  • Cheerfully greet all customers as they enter the premises.  
  • Assist other departments as needed.   
 
Benefits 
  • Health/Dental/Vision coverage 
  • STD/LTD 
  • PTO 
  • Opportunity for growth and advancement 
  • Paid Training 
  • No nights or weekends 
  • Paid major holidays 
  • IRA
 
 
  
Compensation: $30,000 - $32,000 Annually 
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
About Stone Interiors

Stone Interiors began operation in July of 1997. The owners have over 63 years of experience in stone fabrication and installation, specializing in marble, granite, quartzite, and engineered quartz. After 20 years in business, we have expertly installed over 50,000 jobs. We now own and operate three showrooms in South Carolina, Alabama, and Louisiana.
Services Provided
Fabrication and installation of granite, marble, and engineered quartz, including Caeserstone, Silestone, and Cambria. Visit one of our three full-service showrooms and slab yards across the Gulf South.