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Entry Level Insurance Customer Service Representative Jobs in Hamilton, OH

StaffMyAgency LLC

Customer Service

Fairfield, OH · On-site

$15 - $20/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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Entry Level Insurance Customer Service Representative information

See Hamilton, OH salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level insurance customer service representative in Hamilton, OH is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Hamilton, OH?

For Entry Level Insurance Customer Service Representative jobs in Hamilton, OH, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Hamilton, OH look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Hamilton, OH are:

What cities near Hamilton, OH are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Hamilton, OH with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Hamilton, OH as of June 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,418 per year, or $17.5 per hour.

Insurance Customer Service Representative

Insurance Services of Northern KY Inc

Newport, KY • On-site

$40K - $46K/yr

Full-time

Medical, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Are you looking for a place where you can make a real difference in people's lives every day? At Insurance Services of No KY Inc., we're more than just an insurance agency; we're a dedicated team in Wilder, Kentucky, committed to providing our community with peace of mind. We believe that exceptional service starts with genuine care, and that's what we bring to every interaction. As our new Insurance Customer Service Representative, you'll be the welcoming voice and helpful hand for our clients, guiding them through their insurance journey. Youll play a key role in ensuring our clients feel supported and understood, helping them with everything from policy questions to navigating the claims process. If you have a passion for helping others and thrive in a supportive, team-oriented environment, we invite you to join us and become an essential part of our close-knit family.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan


Responsibilities

Greet and assist clients in a friendly and professional manner, whether in person, over the phone, or via email.

Respond to customer inquiries regarding policies, coverage, billing, and claims accurately and promptly.

Process policy changes, endorsements, and renewals with attention to detail.

Assist in the claims process by gathering necessary information and guiding clients through the initial steps.

Maintain client records in our system, ensuring all information is up-to-date and accurate.

Collaborate with agents and other team members to ensure a seamless customer experience.

Identify opportunities to educate clients on additional services or coverage that may benefit them.


Requirements

Must have an insurance license.

High school diploma or equivalent required.

Minimum of 1 year of experience in a customer service role.

Familiarity with insurance terminology and processes is a strong plus.

Excellent verbal and written communication skills.

Proficiency in using computer systems and various software applications.

Ability to multitask and manage time effectively in a busy office setting.

A positive and empathetic approach to helping others.