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Entry Level Insurance Customer Service Representative Jobs in Gadsden, AL

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level insurance customer service representative in Gadsden, AL is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $17.07 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Gadsden, AL?

For Entry Level Insurance Customer Service Representative jobs in Gadsden, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Gadsden, AL look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Gadsden, AL are:

What cities near Gadsden, AL are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Gadsden, AL with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Gadsden, AL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,934 per year, or $15.4 per hour.

Customer Service Representative (CSR 1)

Kinsmith Finance

Gadsden, AL • On-site

$1.3K/mo

Other

PTO

Re-posted 8 days ago

Job description

Description
Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, you'll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do
  • Greet and assist customers in person and by phone
  • Process loan applications and payments
  • Answer questions about accounts and loan options
  • Work with customers to find solutions if they become past due
  • Maintain accurate customer records
  • Work with your team to meet branch goals
What We're Looking For
  • Strong people and communication skills
  • Dependable and organized
  • Positive attitude and strong work ethic
  • Customer service or retail experience preferred
Why Work at Kinsmith
  • Monthly performance bonuses up to $1300
  • Paid training
  • Paid time off
  • Opportunities for promotion
Many of our managers started as Customer Service Representatives.
Qualified applicants should have:
  • Strong communication, organizational, and problem-solving skills.
  • Prior Finance, Retail, or Sales experience.
  • Ability to work beyond our standard weekday hours if necessary to meet business goals.
  • Basic Computer Proficiency
  • High school diploma or equivalent
  • Valid driver's license, reliable personal transportation

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