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Entry Level Insurance Customer Service Representative Jobs in Elkhart, IN

J&B Medical

Customer Service Representative

Mishawaka, IN · On-site

$14.75 - $20/hr

Verifies insurance following established verification processes. * Creates documentation to ensure ... The Customer Service Representative has no supervisory responsibilities. Work Environment: This job ...

Carpenter Co.

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Carpenter Co. has a great opportunity available for Customer Service Representative at our Elkhart ... Carpenter Co. offers a comprehensive benefits package including excellent health insurance ...

Carpenter Co.

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Carpenter Co. has a great opportunity available for Customer Service Representative at our Elkhart ... Carpenter Co. offers a comprehensive benefits package including excellent health insurance ...

Glass Doctor

Customer Service Representative

Elkhart, IN · On-site

$15.25 - $20.50/hr

Customer Service Representative At Glass Doctor we are a family oriented, respectful, and customer ... paid insurance including spouse & family - Paid vacation & holidays Come and be part of this ...

New

Glass Doctor Canada

Customer Service Representative

Elkhart, IN · On-site

$15.25 - $20.50/hr

Customer Service Representative At Glass Doctor we are a family oriented, respectful, and customer ... paid insurance including spouse & family - Paid vacation & holidays Come and be part of this ...

New

EQ United

Customer Service Rep

Elkhart, IN · On-site

$15.25 - $20.50/hr

Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing background with knowledge ...

Graybar

Customer Service Representative

South Bend, IN · On-site

$22.16/hr

Make a difference. As a Customer Service Representative, you will serve as a key contact and ... Life Insurance coverage for you and options for your family. * Save on expenses with Flexible ...

Graybar

Customer Service Representative

South Bend, IN · On-site

$22.16/hr

Make a difference. As a Customer Service Representative, you will serve as a key contact and ... Life Insurance coverage for you and options for your family. * Save on expenses with Flexible ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Elkhart, IN

Entry Level Insurance Customer Service Representative information

See Elkhart, IN salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level insurance customer service representative in Elkhart, IN is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Elkhart, IN?

For Entry Level Insurance Customer Service Representative jobs in Elkhart, IN, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Elkhart, IN look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Elkhart, IN are:

What cities near Elkhart, IN are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Elkhart, IN with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Elkhart, IN as of June 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,408 per year, or $18 per hour.

Customer Service Representative

J&B Medical Supply Co Inc

Mishawaka, IN • On-site

$14.75 - $20/hr

Full-time

Re-posted 19 days ago

Job description

Description:

Department: Customer Service 


Classification: Non-exempt

Reports to: Team Support/Team Lead 

Created on: 05/08/2019


Summary:

The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service. 

Essential Functions:

  1. Handles incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members’ accounts and product needs.
  2. Accesses and enters data in member accounts following HIPAA guidelines.
  3. Verifies insurance following established verification processes.
  4. Creates documentation to ensure supplies are shipped per insurance guidelines. 
  5. Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention.
  6. Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
  7. Makes suggestions for process improvements.


Key Competencies:

  1. Accountability
  2. Action Oriented
  3. Communicates Effectively
  4. Customer Focus
  5. Nimble Learning
  6. Being Resilient
  7. Resourcefulness
  8. Self-Development
  9. Instills Trust


Requirements:

Supervisory Responsibilities:

The Customer Service Representative has no supervisory responsibilities.  


Work Environment:

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.  


Position Type:

This is a full-time position with a regular 40-hour work schedule. At times, overtime may be required.


Travel:

This position does not require travel.

Required Education and Experience:

  1. High School Diploma, GED, or equivalent experience.


Preferred Education and Experience:

  1. 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
  2. Previous experience requiring clear and calm communication by phone.  
  3. Previous experience requiring the ability to effectively use computer system and maintain good records. 

Other Duties:

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.