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Entry Level Insurance Customer Service Representative Jobs in Dothan, AL

Security Finance

Customer Service Representative

Dothan, AL

$14.50 - $19.75/hr

An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Dothan, AL · On-site

$14.50 - $19.75/hr

An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Kinsey, AL

$14.50 - $19.75/hr

An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Dothan, AL · On-site

$14.50 - $19.75/hr

An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Dothan, AL

$14.50 - $19.75/hr

An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Pizza Hut

CSR

Ozark, AL · On-site

$14.50 - $19.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...

Legacy LLC

CSR

Ozark, AL · On-site

$14.50 - $19.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...

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All JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Dothan, AL

Entry Level Insurance Customer Service Representative information

See Dothan, AL salary details

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How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for entry level insurance customer service representative in Dothan, AL is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.99 per hour, depending on experience, location, and employer.

How to get into the insurance business with no experience?

Entry-level insurance customer service representatives can start by obtaining a state insurance license, which often requires completing pre-licensing courses and passing an exam. Gaining customer service skills, understanding insurance policies, and applying for entry-level positions or internships can also help build relevant experience.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

How to become an insurance customer service representative?

To become an insurance customer service representative, typically a high school diploma or equivalent is required, along with strong communication and customer service skills. Some employers prefer candidates with prior experience in insurance or related fields, and obtaining industry certifications such as the Customer Service Certification can enhance job prospects. On-the-job training is common, and familiarity with insurance policies and computer software is beneficial.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

How much does a 215 license make?

An entry-level insurance customer service representative with a 215 license can expect to earn an average salary ranging from $30,000 to $45,000 annually, depending on experience and location. Licensing allows representatives to handle specific insurance policies and may lead to higher earning potential with experience and additional certifications.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Dothan, AL? For Entry Level Insurance Customer Service Representative jobs in Dothan, AL, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Dothan, AL look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Dothan, AL with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Dothan, AL as of June 2026, with employment types broken down into 70% Full Time, 15% Part Time, 5% Temporary, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,543 per year, or $17.1 per hour.

Customer Service Representative

Crunch Fitness - JFF North America

Dothan, AL

$10 - $15/hr

Part-time

Retirement

Posted 3 days ago

Job description

Benefits:
  • Free gym membership
  • 401(k)
  • Employee discounts
  • Free uniforms
  • Training & development

Join one of the fastest-growing fitness brands in the United StatesCrunch Fitness!
At Crunch, were more than a gymwere a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.
Our culture is rooted in diversity, acceptance, empowerment, and fun. Were looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, wed love to have you on our team.
Job Description:
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

Responsibilities:

  • Greet and check in all members, guests, and prospective members.
  • Answer phone calls in a polite and professional manner.
  • Inform prospective members about our membership options and current promotions.
  • Facilitate necessary updates to members accounts.
  • Ensure all retail items are fully stocked.
  • Operate the POS system and accept payments.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Other duties as assigned.

Above description may be subject to change or alteration at any time.
Qualifications and Skills
  • High school diploma or equivalent
  • Customer service - 1 year (preferred)
  • CPR/AED certification (required)
  • Proficient reading and writing skills
  • Basic computer proficiency
  • Professional attitude
  • Upbeat and positive personality
  • Efficient and effective communication skills
  • Ability to multi-task and excel in a busy environment

Physical Requirements
  • Must be able to adjust and operate all club equipment.
  • Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.