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Entry Level Helpdesk Jobs in Towson, MD (NOW HIRING)

Hoodguyz

Entry Level Technician

Baltimore, MD

$600/wk

Position: Entry Level Technician I Location: Baltimore, MD Company : HoodGuyz Overview: As a ... Become a part of our team and help us ensure the safety and compliance of commercial kitchens!

Dewberry

Entry Level Transportation Engineer

Baltimore, MD · On-site

$82K - $85K/yr

... to help our clients solve their most challenging problems. The individual will work as part of a ... As an entry-level hire, you'll be part of a class of peers with 0-1 year of professional experience.

Dewberry

Entry Level Transportation Engineer

Baltimore, MD · On-site

$82K - $85K/yr

... to help our clients solve their most challenging problems. The individual will work as part of a ... Our entry-level program comes together on a regular basis for professional development events and ...

Survice

IT Helpdesk Specialist

Belcamp, MD · On-site

$20 - $25/hr

Minimum Qualifications of IT Helpdesk Specialist This is an Entry Level position - A Security + Certification and some technical education are preferred. Candidates are not required to possess all ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbia ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD · On-site

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbia ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Towson, MD

Entry Level Helpdesk information

See Towson, MD salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level helpdesk in Towson, MD is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Towson, MD?

The most popular types of Helpdesk jobs in Towson, MD are:

What cities near Towson, MD are hiring for Entry Level Helpdesk jobs?

Cities near Towson, MD with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Towson, MD as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,131 per year, or $22.2 per hour.

Entry Level Technician

Baltimore, MD

Hoodguyz
See more jobs at Hoodguyzexternal

$600/wk

Full-time, Other

Medical, Retirement

Re-posted 5 days ago

Job description

Position: Entry Level Technician I 

Location: Baltimore, MD

Company: HoodGuyz 

Overview:  

As a full‑time Entry Level Technician at our Baltimore location, you’ll play a vital role in our daily operations. No prior experience is required — we will train & certify the right person who demonstrates patience, reliability, and a strong willingness to learn.

Please do not apply if you plan to maintain a separate day job. This position often requires overtime and sustained mental focus, which cannot be maintained when working a full day shift in addition to a night shift.

Your employment begins with a 30–90 day probationary period, during which you will learn essential tools, skills, and procedures. After successfully completing this period, you become eligible for certifications, a promotion to Technician, and a pay increase.

This role also provides a clear pathway to Supervisor and Operations positions, where you will have the opportunity to lead and manage a team. Your advancement speed depends entirely on your performance, dedication, and readiness to take on greater responsibility.


Key Responsibilities:

  • Pressure washing.
  • Manual scrapping and removal of grease
  • Chemical Application for grease removal
  • lifting heavy equipment, working in inclement weather.
  • Working with and climbing ladders
  • Working in confined spaces

Qualifications:

  • Willingness to learn and grow in Fire Prevention Industry
  • Strong attention to detail and commitment to quality work.
  • Ability to work independently and as part of a team.
  • Able to stand for 10 hours at a time
  • Ability to squat, lift, & carry 50lbs, a minimum of 100 feet
  • Valid driver’s license.
  • Knowledge of Basic Hands Tool Preferred
  • Must have a Vehicle
  • Must Work Evenings, Weekends & Nights
  • Bilingual is a plus

Benefits:

  • Compensation: $600 per week plus monthly commission + bonuses
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Ongoing training and professional development opportunities.
  • A supportive work environment focused on safety and collaboration.

     How to Apply:  

 Become a part of our team and help us ensure the safety and compliance of commercial kitchens!

 Hoodguyz is an Equal Opportunity Employer