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Entry Level Helpdesk Jobs in Lexington, KY (NOW HIRING)

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Entry Level Helpdesk information

See Lexington, KY salary details

$12

$23

$33

How much do entry level helpdesk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level helpdesk in Lexington, KY is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Lexington, KY?

The most popular types of Helpdesk jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Entry Level Helpdesk jobs?

Cities near Lexington, KY with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Lexington, KY as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,458 per year, or $22.8 per hour.

Promotional Marketing Representatives--Entry Level

Lexington, KY

Top Notch Marketing Solutions, Inc.
See more jobs at Top Notch Marketing Solutions, Inc.external

$42K - $52K/yr

Full-time

PTO

Re-posted yesterday

Job description

Company Description

Top Notch Marketing Solutions, Inc. is an in-store promotional marketing and sales company. Our clients have a huge presence in some of the nation's largest retailers.
We bring the traditional forms of marketing to LIFE by putting PEOPLE inside stores to help customers with any questions they may have and show customers the benefits these clients provide. This face to face method of marketing has a proven track record of success. Due to this success we are a rapidly growing company that is always looking for more.

Job Description

ENTRY LEVEL POSITION FOR A NEW LOCATION OF A GROWING FIRM!

POSITION INVOLVED IN:

  • Marketing
  • Sales
  • Management
  • Promotional Advertising

Top Notch Marketing Solutions is looking to fill an Entry Level Promotional Marketing Position at one of the newest marketing and sales firms in the area. This cutting edge firm has recently expanded their campaigns and they are looking to fill an entry level representative position involved in management, marketing, advertising and sales. This position will be focused on building the event marketing division working with national and international clients to increase consumer awareness and generate new revenue to build their customer base.


Entry Level Representative:

As a company where all of our senior management team started in an entry level position, we feel confident in our ability to train and develop candidates to succeed in more than just their current position. As a full time, entry level representative, you will be trained in all of our clients products & corresponding marketing strategies as well as develop effective communication skills, presentation abilities, and strategic planning. This position is also a perfect entrance to other aspects of the business.

Additional Information
  • Full Paid Training
  • Competitive Compensation based on Experience
  • Opportunities to earn bonuses
  • All expenses paid vacation & travel opportunities
  • All growth to management is from within

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