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Entry Level Helpdesk Jobs in Hernando, MS (NOW HIRING)

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Entry Level Helpdesk information

See Hernando, MS salary details

$12

$21

$31

How much do entry level helpdesk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level helpdesk in Hernando, MS is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What cities near Hernando, MS are hiring for Entry Level Helpdesk jobs?

Cities near Hernando, MS with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Hernando, MS as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,422 per year, or $21.8 per hour.

Structured Cabling Helper

Ascension Property Services (APS)

Eads, TN • On-site

$18 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Description 

National Network Services (NNS) is seeking skilled, dependable, and motivated individuals to join our team as Structured Cabling Helpers. This is an excellent entry-level opportunity for candidates looking to start a career in the low-voltage or telecommunications industry with hands-on training and long-term growth potential. In this role, you will assist Lead Technicians and installation teams in the installation, maintenance, and troubleshooting of structured cabling systems in commercial environments. This role is ideal for individuals eager to learn technical skills and grow within the industry. 

What We Offer 

  • Salary Range: $18-$25/hour, depending on experience 
  • Medical, Dental, and Vision Insurance 
  • Free Basic Life Insurance 
  • Voluntary Life Insurance 
  • Short- and Long-Term Disability 
  • Company-Matched 401(k) 
  • Paid Holidays 
  • Paid Time Off 

General Requirements 

  • Valid driver's license with a clean driving record 
  • Ability to pass background checks and drug screening if required 
  • OSHA 10 certification preferred (or willingness to obtain) 
  • Ability to lift up to 50 pounds regularly 
  • Ability to work on ladders, lifts, and scaffolding 
  • Comfortable working in ceilings, crawl spaces, and construction environments 
  • Ability to stand, bend, kneel, and climb for extended periods 
  • Strong problem-solving and troubleshooting skills 
  • Excellent attention to detail 
  • Good communication and customer service skills 
  • Ability to work independently and as part of a team 
  • Reliable, punctual, and organized 
  • Willingness to travel to job sites and occasionally work overtime as project schedules require 

What You’ll Do 

  • Assist with installation of low-voltage cabling systems, including data, voice, fiber optic, and security cabling 
  • Pull, route, label, and support termination of Cat5e, Cat6, and fiber optic cables 
  • Assist in installation of cable pathways such as J-hooks, cable trays, and conduit 
  • Support installation of equipment including racks, patch panels, and network devices 
  • Maintain clean, organized, and safe job sites 
  • Follow all company safety procedures and industry standards 
  • Assist with basic testing and troubleshooting of installed systems 
  • Read and interpret basic blueprints and schematics (preferred) 

What You’ll Bring 

Required 

  • High school diploma or GED preferred 
  • 0–2 years of experience in construction, low-voltage, or related field (entry-level candidates encouraged to apply) 
  • Basic knowledge of hand tools and willingness to learn 
  • Ability to follow instructions and work as part of a team 
  • Strong work ethic, reliability, and punctuality 
  • Ability to work in active construction environments 

Physical Requirements 

  • Ability to lift to 50 lbs. 
  • Frequent standing, bending, kneeling, climbing, and lifting 
  • Ability to work on ladders, lifts, and in confined or elevated spaces 
  • Ability to work indoors and outdoors in varying weather conditions 

Preferred Qualifications (Not Required) 

  • Experience with structured cabling or low-voltage systems 
  • Familiarity with TIA/EIA standards 
  • OSHA 10 certification 

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