ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Simsbury, CT (NOW HIRING)

Vivint

Entry Level Sales Representative

Springfield, MA

$70K - $120K/yr

Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ... Work outside, not behind a desk We're Looking For: * Outgoing, positive, and self-motivated people

Vivint

Entry Level Sales Representative

Springfield, MA · On-site

$70K - $120K/yr

Help homeowners save money each month by lower their power bill Benefits: * Weekly incentives, gift ... Work outside, not behind a desk We're Looking For: * Outgoing, positive, and self-motivated people

Beyond Pools Inc

Be Seen First

Construction Laborer/Pool Builder

Westfield, MA · On-site

$25 - $29/hr

Pay $25/hr entry level - increases with experience. 40hr/week 6:30am-2:30pm Performance based ... From the first shovel in the ground to the final touches, you'll help bring visions to reality ...

Woodland Moving and Warehouse

Be Seen First

Office Assistant

West Hartford, CT · On-site

$17 - $22.50/hr

This is not a quiet desk job where every day looks the same. Our office serves as the hub for a ... Helping ensure important deadlines are met and information is properly documented What We're ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Simsbury, CT

Entry Level Help Desk information

See Simsbury, CT salary details

$12

$23

$34

How much do entry level help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk in Simsbury, CT is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.35 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What cities near Simsbury, CT are hiring for Entry Level Help Desk jobs? Cities near Simsbury, CT with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Simsbury, CT as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,857 per year, or $23.5 per hour.

Call Center Support Technician

Entry Point Communications

Farmington, CT • On-site

$35K - $35K/yr

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician (Entry Level) position based in Farmington, CT.

Currently we have an opening for this position to support kiosks deployed at our customer sites from our location in Farmington, CT. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.

Responsibilities and Duties:

  • Troubleshoot/Diagnose equipment following company defined procedures
  • Document all calls and close out activity upon completion of issues
  • Professionally communicate to customers and team members
  • Create operational reports as assigned
  • Work with third party service providers to schedule onsite service
  • Schedule parts shipments and returns

Skills:

  • Customer relations, team relations, and service oriented
  • Mechanical aptitude
  • Strong organizational and time management skills
  • Must be a self starter and work with minimal supervision
  • Ability to multitask
  • Solarwinds Web Help Desk experience a plus
  • Linux experience a plus
  • EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION

Requirements:

1-2 years prior experience in Help Desk support or call center highly desirable

Hours: Thursday-Monday

Monday, Thursday and Friday hours: 11am-8pm

Saturday and Sunday hours: 9am-6pm

Company Description

EPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.