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Entry Level Help Desk Jobs in Poway, CA (NOW HIRING)

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Entry Level Help Desk information

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$13

$23

$34

How much do entry level help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level help desk in Poway, CA is $23.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.54 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Poway, CA are hiring for Entry Level Help Desk jobs?

Cities near Poway, CA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Poway, CA as of August 2026, with employment types broken down into 90% Full Time, and 10% Temporary. Highlights an 100% In-person job distribution, with an average salary of $49,260 per year, or $23.7 per hour.

Entry Level Logistics Control Clerk - (On-Site)

Serco USA

San Diego, CA • On-site

$18 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Position Description & Qualifications
Serco is seeking aLogistics Control Clerk, to support our San Diego, CA location - (On-Site). This position provides integration, acquisition, and technical support for US Military and other US contracts around the world.
The Logistics Control Clerk, ensures mission essential items are delivered, shipped, received, tracked, and inventoried. This position is responsible for issuing items from and receiving items into Costpoint, properly inventorying, preparing items for shipment, and delivering shipments to different.
This role will be on-site 5 days a week Monday-Friday
In this role you will:
  • Be responsible for the daily warehouse job functions and will be providing support to both internal and external customers.
  • Support clients with gathering, tracking, and filing inventory records, reporting on use of materials, and monitoring client orders.
  • Work an extremely fast paced warehouse environment, requires high level of attention to detail to perform duties as Material Handling, Inventory Control, Inventory Cycle Counts and other warehouse responsibilities as directed.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Receive, unpack, count, separate, inspect, and store project inventory using CostPoint and Rfgen our (ERP & WMS systems).
  • Complete a variety of tasks such as cycle counting, pulling material requests for internal and external customers, inventory transfers and warehouse location transfers.
  • Be familiar with standard concepts, practices, and procedures including operating a forklift, prepping shipments, crating shipments, and palletizing shipments.
  • Perform vehicle and forklift equipment inspections; including lights, brakes, mirrors, steering, forks, mast and other required operative equipment.
  • Have knowledge of the standard concepts, practices, and procedures within the warehouse and transportations fields including Hazmat.
  • Safely drive company vehicles to deliver product on time which includes loading, unloading, and delivery of parts with efficiency.
  • Track and verifyof all customer deliveries while providing excellent customer service.
  • Have the ability to learn and follow instructions, work with current team in a collaborative setting.
  • Communicate via email on Microsoft outlook and utilizing Microsoft Excel, Teams and Word.

To be successful in this role you will have:
  • A High School diploma/GED
  • Must have a valid drivers license and clean driving record
  • Must be able to lift 50lbs
  • Must be able to adhere to all safety requirements
  • Must be willing to work overtime if needed and potentiallysome Saturdays (around two times a year)
  • Ability to travel up to 10%

Additional desired experience and skills:
  • 1 or more years of experience working in warehouse environment
  • Forklift Certification a plus
  • Familiar with Microsoft Office a plus
  • Familiar with CA OSHA a plus
  • Costpoint experience a plus

If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
  • Medical, dental, and vision insurance
  • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
  • 401(k) plan that includes employer matching funds
  • Tuition reimbursement program
  • Life insurance and disability coverage
  • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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