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Entry Level Help Desk Jobs in Oxnard, CA (NOW HIRING)

BendPak Inc

HDI IT Support Specialist

Agoura Hills, CA · On-site

$25 - $27/hr

This an entry level position in the Information Technology department. Under the supervision and ... Utilize help desk software to keep an accurate account of tasks * Document steps taken and ...

Conventus

Financial Engineer

Westlake Village, CA · On-site

$107K - $132K/yr

You and your team will work closely with the firm's trading desk and hedging team, and you'll be ... Masters or MBA in related field preferred. * Entry level knowledge of residential mortgage industry ...

Sedgwick

Leave of Absence Coordinator

West Hills, CA · On-site

$22.21 - $23/hr

A comprehensive training program to help you support employees and customers from some of the world ... Ability to sit at a desk for extended periods while operating a computer and phone system. Travel ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Oxnard, CA

Entry Level Help Desk information

See Oxnard, CA salary details

$13

$24

$35

How much do entry level help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk in Oxnard, CA is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.50 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Oxnard, CA?

The most popular types of Help Desk jobs in Oxnard, CA are:

What cities near Oxnard, CA are hiring for Entry Level Help Desk jobs?

Cities near Oxnard, CA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Oxnard, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,994 per year, or $24.5 per hour.

HDI IT Support Specialist

BendPak Inc

Agoura Hills, CA • On-site

$25 - $27/hr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Assist and support the I.T. department with back-end day-to-day operations to ensure proper computer operation.

  • Provide front line support by fielding incoming help requests from end users via telephone and e-mail, and document steps taken and resolutions.

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, performing preventative maintenance, and assisting with hardware setup and repairs.

Job description

JOB SUMMARY:

This an entry level position in the Information Technology department. Under the supervision and direction of the Senior Director of Enterprise Systems and Technology, you will be assisting and supporting the I.T. department with back-end day-to-day operations and to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user Helpdesk support requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

KEY TRAITS AND CHARACTERISTICS: 

  • Able to focus on the big picture while being passionate about every minute detail 
  • An excellent communicator and motivator comfortable working with cross-functional teams 
  • A true Problem Solver – can think holistically and present scenarios to solve the problem at hand
  • Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary 
  • Ability to meet multiple deadlines, prioritize work and keep projects moving forward.

KEY RESPONSIBILITIES:

  • Provides front line support by fielding incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Provide email and telephone support to internal and external clients
  • Utilize help desk software to keep an accurate account of tasks
  • Document steps taken and resolution for assigned tickets
  • Work with a variety of users to assist with issue identification, troubleshooting, and resolution.
  • Build and develop working relationships with clients
  • Communicate effectively with peers, management, and clients
  • Build rapport and elicit problem details from help desk customers.
  • Identifies, diagnoses, and resolves level one problems for users of the ERP, p.c. software and hardware, company LAN and WAN, VPN, the Internet, and new computer technology; communicates solutions to end-users.
  • Prioritize and schedule problems resolutions. Escalate problems (when required) to the appropriate next level.
  • Use internal ticketing software to document, record, track, and monitor Help Desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
  • Ensure appropriate attention and escalation of customer problems by documenting the impact to the customer and assigning an appropriate priority and resolution target within the internal ticketing software.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Provide problem determination and support to specific systems using documented procedures and available tools.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software.
  • Performing preventative maintenance, including checking and cleaning of workstations, pc’s, laptops, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-up to help requests.
  • Provides one-on-one end-user problem resolution for company approved p.c. software
  • Receives, delivers, tags, sets up, and assists in the configuration of end-user p.c. desktop hardware, software and peripherals.
  • Creates and configures user ERP, e-mail, Active Directory etc. profiles and accounts
  • Coordinates timely repair of p.c. computer equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
  • Install, support and maintain software.
  • Provide daily reporting of pending issues and high priority incidents.
  • Create and update knowledge base articles.
  • Assist in project implementations, testing and documentation.
  • Monitor system notification alerts and take appropriate and timely action.
  • Other tasks as assigned.


 REQUIREMENTS AND TECHNICAL COMPETENCIES:

  • High School diploma, AS or AA in computer field
  • One 2 years of computer science coursework or equivalent work experience
  • Ability to type 45-60 words per minute with 95% accuracy
  • Excellent knowledge of MS Office, including Outlook, MS Word and MS Excel and general internet use.
  • Ability to type (45-60 WPM)
  • Knowledge of basic computer hardware, including laptop, pc, MAC, switches, hubs etc. 
  • Knowledge of basic networking including understanding of OSI layer, TCP/IP, DHCP, DNS etc.
  • Experience with desktop and server operating systems, including Windows and Windows Server OS’s 
  • Support experience with Microsoft Windows, Microsoft Office. M365, O365, Active Directory, MAC.
  • Working knowledge of a range of diagnostic utilities
  • Strong written and oral communication skills
  • Strong interpersonal skills, with a focus on listening, and questioning skills.
  • Strong documentation skills.
  • Ability to follow manuals and read complicated instructions
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively multitask, prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
  • Displays strong initiative and drive to accomplish goals and meet company objectives
  • Takes ownership and responsibility for current and past work products
  • Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
  • Ability to learn new technical applications quickly and in-depth
  • Highly motivated and target-driven 
  • Strong analytical, oral, and written communication skills with the ability to build quick rapport with all levels of staff, SMEs, and customers
  • Ability to interact with team-members in a professional manner using tact, courtesy, and good judgment 
  • Ability to collect, organize, analyze, distill, and document significant amounts of information and process steps
  • Ability to lead without authority to ensure documents move through the required review and approval steps
  • Willing and able to pick up a screwdriver or wrench and get a little dirty. (Hands on)
  • Certifications a plus.  

WORK ENVIRONMENT and PHYSICAL DEMANDS:

  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various computer programs.
  • The position is routinely required to sit, stand, walk, climb stairs, touch, see, and hear; occasionally operate machinery and occasionally lift up to 45 pounds.
  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb stairs, talk, and hear. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
  • Able to sit at computer in cubicle workstation for extended periods of time, 5 days a week
  • Must regularly be required to sit, talk, hear, and have regular use of hands and fingers to operate mouse, keyboard, telephone, and any other computer related equipment
  • Employee must have ability to complete product training which can include but is not limited to meet independent lifting ability of 40-50 lbs. and physical demands including but not limited to: standing squatting, operate machinery, and perform repetitive motions 
  • Walking between buildings in our 5-building campus
  • Saturday or overtime work may be required

8:00 - 4:30PM Monday - Friday