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Entry Level Help Desk Jobs in O Fallon, IL (NOW HIRING)

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Entry Level Help Desk information

See O Fallon, IL salary details

$11

$21

$31

How much do entry level help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk in O'Fallon, IL is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.23 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near O'Fallon, IL are hiring for Entry Level Help Desk jobs?

Cities near O'Fallon, IL with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,918 per year, or $21.6 per hour.

Data Annotation Team Supervisor - St. Louis

Enabled Intelligence

Saint Louis, MO • On-site

$55K - $60K/yr

Full-time

Posted 12 days ago


Key responsibilities

  • Manage the day-to-day performance of up to 20 Data Annotators, including monitoring performance metrics and developing remediation plans.

  • Provide support, coaching, and guidance to team members on job performance, efficiency, communication, and professional development.

  • Ensure team members follow company policies, document performance or behavioral issues, and manage attendance and time tracking.


Job description

Data Annotation Team Supervisor Location: St. Louis, MO Enabled IntelligenceEnabled Intelligence, Inc. provides extremely accurate, precise and secure data labeling and AI solutions to help our government and commercial customers effectively deploy reliable and unbiased artificial intelligence technologies. We leverage the unique talents of veterans, people with different abilities, and subject matter experts to unlock the value of data to improve the delivery of public services and mission critical national security programs. Every Enabled solution starts with a team of highly-trained, US based data analysts that have both subject-matter expertise as well as a deep understanding of the best techniques and tools for AI data annotation, model development, and testing and evaluation. At EI we respect and celebrate individuals from all walks of life. Our different backgrounds, cultures, experiences, and way of thinking make us stronger together and result in the most accurate and reliable AI solutions for our clients. We are extremely committed to a culture and environment where excellence can be achieved! If the idea of working in a collaborative, energetic and people focused environment where we are working together to build something meaningful excites you, Enabled Intelligence might just be the team you are looking for!Data Annotation Supervisor At Enabled Intelligence we believe in the value of investing in our people. By providing individualized, hands-on support to our diverse workforce, we have been able to create a superpowered team. The Data Annotation Supervisor is a critical piece of what makes our team so successful. Each supervisor is responsible for the day-to-day management of up to 20 Data Annotators including insuring team members are following company policies and have the support and Resouces they need to be successful at their job. If the idea of working in a collaborative, energetic and people focused environment where we are working together to build something meaningful excites you, Enabled Intelligence might just be the team you are looking for! ResponsibilitiesOwnership of your team member's performance metrics including weekly review of metrics and development of performance remediation plans to help team member improve by collaborating with Project Managers, the Quality Team and Training TeamEnsure that your team members have the resources they need to be successful including provide job coaching and guidance on individual performance, job efficiency, professional skill development, time management, professional communication skills, teamwork, and inter-employee interactionFacilitate and support performance feedback discussions when a team member is not following a policy, is having behavioral issues or is having performance issues on a projectEnsure that your team members are following all Enabled Intelligence polices and proceduresDocumentation of all performance or behavioral issues Track punctuality and attendance Review and approve time off requests Monitor and audit timecards to ensure annotators are billing their time correctly Advocate for your Data Annotator team members by connecting them with the appropriate resource if they need workplace accommodations, additional assistance with an HR matter, technical support or help on a project Collaborate with the Director of Data Annotation on what skill sets your team members have and what projects best match those skills and experience for appropriate project staffing Manage annual performance reviews for each member of your team members Assist with onboarding of new Data AnnotatorsRequired Qualifications and SkillsAbility to take ownership, take initiative, problem solve and work independently Ability to work with people with different and unique communication, learning and working styles in a people first culture Ability to have difficult performance or behavioral improvement conversations with team membersStrong communication, presentation, collaboration and problem-solving skills Strong experience with Microsoft Excell, PowerPoint and WordAbility to work onsite Monday-Friday at the St. Louis Enabled Intelligence Office Very occasional travel to the Falls Church, VA headquarters office. Desired Qualifications and SkillsPrevious supervisory or people management experience Previous experience training entry level employees Previous experience working with people who are Neurodivergent Pervious data annotation experience Previous experience working with U.S. government programs or federal contracts Physical RequirementsProlonged periods of sitting at a desk and working on a computerBackground & Security ClearanceApplicants selected will be subject to a standard background investigation. US security clearance is not required for this roleWork Location Enabled Intelligence offices in St. Louis, MO.
Job Posted by ApplicantPro