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Entry Level Help Desk Jobs in Madison, CT (NOW HIRING)

Skip the desk job and join a team where you're always moving, learning, and making an impact. We're hiring Entry-Level Assemblers to help build, package, and prepare products for shipment in a fast ...

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Entry Level Help Desk information

See Madison, CT salary details

$11

$21

$31

How much do entry level help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk in Madison, CT is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Madison, CT are hiring for Entry Level Help Desk jobs?

Cities near Madison, CT with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in Madison, CT as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $45,038 per year, or $21.7 per hour.

Assembly Technician

Aerotek

Durham, CT

$20 - $22/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Job description

???? Build It. Box It. Ship It. | Entry-Level AssemblerLooking for a Job Where the Day Flies By?

Skip the desk job and join a team where you're always moving, learning, and making an impact.

We're hiring Entry-Level Assemblers to help build, package, and prepare products for shipment in a fast-paced manufacturing environment. No advanced experience needed—if you're dependable, like working with your hands, and enjoy being part of a team, we want to meet you!


What You'll Be Doing

✅ Assemble products using basic hand tools

✅ Package finished products and prepare them for shipping

✅ Load materials and keep production moving

✅ Work alongside a team to hit daily goals

✅ Inspect products to ensure quality standards are met

✅ Help keep the work area clean, organized, and safe

No two days are exactly the same, and there's always something new to learn.


You're a Great Fit If You...

✔ Like staying active instead of sitting all day

✔ Enjoy hands-on work

✔ Show up ready to work and be part of a team

✔ Can follow directions and pay attention to detail

✔ Are comfortable lifting up to 50 lbs.

✔ Can stand and move throughout your shift

Previous manufacturing experience is a plus, but we're happy to train motivated individuals looking to get started in manufacturing.


Why You'll Love Working Here

⭐ Entry-level opportunity with on-the-job training

⭐ Stable company with long-term career growth

⭐ Learn new skills and cross-train in different areas

⭐ Supportive team environment

⭐ Fast-paced work that keeps you engaged

⭐ Opportunities to advance based on performance and attendance


Work Environment

You'll work in a large manufacturing facility producing steel cabinets and storage products. Team members work together on assembly lines, helping move products from assembly to packaging and shipping. The environment is active, team-focused, and designed for people who enjoy staying busy and seeing the results of their work at the end of the day.


Ready to Get Started?

If you're looking for a hands-on opportunity with room to grow, apply today and start building your future with us.

No experience? No problem. Bring a great attitude—we'll teach you the rest. ????????

Job Type & Location

This is a Contract to Hire position based out of Durham, CT.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Durham,CT.

Application Deadline

This position is anticipated to close on Sep 14, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.


Aerotek logo

About Aerotek

Sourced by ZipRecruiter

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our "people are everything" spirit to the test as your career continues to grow.

Industry

Recruiting and staffing services and travel arrangement services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US