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Entry Level Help Desk Jobs in Carol Stream, IL (NOW HIRING)

Albiware

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.

CorePower Yoga

Part Time Studio Coordinator

Chicago, IL · On-site

$13.50 - $17.50/hr

This SC role is an entry-level position which will allow you to learn the business and develop the ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

Royale Company

Concierge (Chicago,IL)

Chicago, IL · On-site

$17/hr

We are looking for candidates to bring on to our team to help as concierge, and front desk ... This position is an entry level position, so no front desk experience is necessary, however we do ...

Flyover

Applications Specialist I

Chicago, IL · On-site

This is an entry-level role on the IT team for someone eager to grow: you'll work alongside senior ... or a help desk role (internships and coursework count) * Exposure to supporting business ...

Unlimited Fun LLC

Team Lead

Schaumburg, IL · On-site

$17.50/hr

POSITION OVERVIEW The Team Lead is an entry-level leadership position designed to give employees ... when extra help is needed (i.e. café, birthday parties, front desk, etc.). * Execution of ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Carol Stream, IL

Entry Level Help Desk information

See Carol Stream, IL salary details

$13

$23

$35

How much do entry level help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk in Carol Stream, IL is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Carol Stream, IL?

The most popular types of Help Desk jobs in Carol Stream, IL are:

What are popular job titles related to Entry Level Help Desk jobs in Carol Stream, IL?

For Entry Level Help Desk jobs in Carol Stream, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk jobs in Carol Stream, IL look for?

The top searched job categories for Entry Level Help Desk jobs in Carol Stream, IL are:

What cities near Carol Stream, IL are hiring for Entry Level Help Desk jobs?

Cities near Carol Stream, IL with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Carol Stream, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $49,806 per year, or $23.9 per hour.

Customer Support Specialist

Chicago, IL

Albiware
Software Development • 11 - 50 employees
Learn more about Albiwareexternal

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Description
About Albiware

Albiware is a B2B SaaS company building Albi, a project management platform purpose-built for the restoration and construction industry. Restoration contractors across North America rely on Albi to manage water, fire, and mold mitigation jobs, reconstruction projects, accounting integrations, and field documentation. We are a growing team focused on delivering a platform our customers depend on every day.

About the Role

We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi customers. You will serve as a primary point of contact for inbound customer inquiries, triage and document product issues for our engineering team, and contribute to the ongoing improvement of our customer-facing and internal documentation.

This role is well suited for candidates beginning a career in SaaS support, customer success, or a related technical customer-facing field. Training will be provided on Albi's product, support tools, and internal workflows.

Key Responsibilities

  • Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear, accurate, and professional communication.
  • Diagnose product and account issues; reproduce reported problems and identify root cause.
  • Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details.
  • Verify engineering fixes in QA prior to release and conduct regression testing.
  • Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.
  • Partner with Product, Engineering, Customer Success, and Billing on customer escalations and feature rollouts.

Requirements
Required Qualifications

  • 0–1 years of professional experience in customer service, technical support, or a related customer-facing role.
  • Associates Degree or higher
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to learn new software platforms and workflows quickly.
  • Customer-focused mindset with a commitment to professional, empathetic communication.

Preferred Qualifications

  • Prior experience in a SaaS, technical support, or help desk environment.
  • Familiarity with Intercom, Jira, Confluence, or HubSpot Service Hub.
  • Experience authoring help center articles, SOPs, or technical documentation.
  • Background or interest in the restoration, construction, insurance, or field services industries.
  • Basic familiarity with QuickBooks or other accounting software.
  • Basic familiarity with SQL.

Benefits
Benefits

We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating, which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.

We offer a generous compensation package which includes:

  • Good balance of personal autonomy and team collaboration on projects.
  • Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems.
  • Be in an environment where your input is highly valued and personal growth is prioritized.
  • Interesting and challenging work.
  • Competitive salary.
  • Generous PTO.
  • Medical, dental, and vision insurance coverage.
  • Regular team events and off-sites.
  • Continuing education, mentoring, and career development opportunities.
  • 401K Plan + Matching.

Note: As part of our continued growth, we'll be relocating to the heart of Chicago in Summer 2026. This role requires four day in-person participation — remote arrangements are not available. This is a direct-hire opportunity; we are not engaging agencies or contractors for this position. Candidates must be authorized to work in the United States and not require current or future visa sponsorship.

Your journey is your own, and we're here to help you thrive, no matter your starting point.

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