ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in New Mexico (NOW HIRING)

The LaSalle Group

IT Support Specialist

Hobbs, NM · On-site

$40 - $50/hr

One to three years of help desk, desktop-support or end-user support experience * Foundational ... entry-level positions to the C-suite. With units specializing in Accounting and Finance ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in New Mexico

Entry Level Help Desk information

See New Mexico salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk in New Mexico is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.14 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in New Mexico?

The most popular types of Help Desk jobs in New Mexico are:

What cities in New Mexico are hiring for Entry Level Help Desk jobs?

Cities in New Mexico with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,665 per year, or $22.4 per hour.

Student Entry Level

University of New Mexico

Albuquerque, NM • On-site

$12 - $14.25/hr

Full-time

Re-posted 19 days ago

University Of New Mexico rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

128th of 630 rated colleges and universities

Job description

Requisition ID
req37731
Working Title
Student Entry Level
Pay
$12.00 - $14.25 Hourly
Campus
Main - Albuquerque, NM
Department
IT Applications (324A)
Employment Type
Student Employment
Student Type
Status
Non-Exempt
Background Check Required
For Best Consideration Date
9/30/2025
Position Summary
Studentswith work-study awards are encouraged to apply, but work-study is not arequirement for this position. This role is ideal for students interested ingaining hands-on experience in enterprise software systems and CRM technology.The IT Applications Salesforce Team supports high-impact projects related toStudent Success, Recruitment and Admissions, and Program Management across theUniversity of New Mexico.
As a Student Support, you will work with experienced Salesforce administratorsand developers to gain exposure to CRM tools, support the creation andmaintenance of reports and dashboards, assist with requests, and contribute todocumentation and testing for new functionality. The ideal candidate isdependable, detail-oriented, and interested in learning how modern ITapplications support business and student service functions.
You will have the opportunity to:
- Learn Salesforce fundamentals and CRM best practices
- Build and update reports and dashboards
- Assist with data validation, testing, and documentation
- Support system users with troubleshooting and request tracking
- Participate in Agile project support for ongoing enhancement work
- Gain insight into how IT supports enterprise-level operations in highereducation
This position is a great opportunity for students seeking to explore careers inIT, data analytics, systems administration, or business process improvement.The IT Applications team values learning, collaboration, and professionaldevelopment.
The IT Applications team operates Monday to Friday, 8 AM - 5PM MDT. We prefer students who can work 10 hours per week during the fall andspring semesters, with flexibility for academic schedules and approved timeoff.
Minimum Qualifications
Preferred Qualifications
Preferred Qualifications
- Interest in Salesforce or CRM technologies
- Dependable and responsible with strong task ownership
- Excellent organization skills and attention to detail
- Strong interpersonal and communication skills
- Ability to learn new technologies and processes
- Prior experience with Microsoft Excel or data tools a plus
- Experience with customer service or help desk environments is helpful
Physical Requirements
-Must be able to work at a computer for extended periods andattend occasional team meetings either virtually or in person.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
**All applicants must submit a RESUME & COVER LETTER**
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

What University Of New Mexico employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply