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Entry Level Help Desk Support Jobs in Baltimore, MD

PlanIT Group LLC

Help Desk Administrator

Annapolis, MD · On-site

This is an entry level position. Additional Information PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to ...

TEKsystems

Service Desk Technician

Odenton, MD

$35 - $43/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Skills Help desk support, Help desk, Troubleshooting, Active directory, tier 2 support, tier 1 support, Customer service Top Skills Details Help desk support,Help desk,Troubleshooting,Active ...

TEKsystems

Service Desk Technician

Odenton, MD

$35 - $43/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Skills Help desk support, Help desk, Troubleshooting, Active directory, tier 2 support, tier 1 support, Customer service Top Skills Details Help desk support,Help desk,Troubleshooting,Active ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ... experience. * Experience with Windows Operating System workstation/server, Microsoft Systems ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ... experience. * Experience with Windows Operating System workstation/server, Microsoft Systems ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ... experience. * Experience with Windows Operating System workstation/server, Microsoft Systems ...

Koniag Government Services

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Koniag Government Services is seeking a Customer Service Representative to support TGS and their ... Center/Helpdesk experience • Experience with Windows Operating System workstation/server ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ... experience. * Experience with Windows Operating System workstation/server, Microsoft Systems ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ... experience. * Experience with Windows Operating System workstation/server, Microsoft Systems ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Supports project personal in resolving complex problems. * Working knowledge of SDLC and associated ... Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ... experience. * Experience with Windows Operating System workstation/server, Microsoft Systems ...

ICANotes

Support Team Member

Annapolis, MD · On-site

$15/hr

... entry level or higher team members. Our company is a virtual workplace with 100% of the workforce ... help desk support experience Minimum of an Associates degree, in any health, business, or ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Baltimore, MD

Entry Level Help Desk Support information

See Baltimore, MD salary details

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How much do entry level help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level help desk support in Baltimore, MD is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Baltimore, MD?

For Entry Level Help Desk Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Baltimore, MD look for?

The top searched job categories for Entry Level Help Desk Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Entry Level Help Desk Support jobs?

Cities near Baltimore, MD with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,080 per year, or $20.7 per hour.

Help Desk Administrator

PlanIT Group LLC

Annapolis Junction, MD

Full-time

Re-posted 7 days ago

Job description

Company Description

PlanIT Group :  specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors

Job Description
  • Applicants must have a TS/SCI
  •  Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
  • Attempts to resolve as many incidents during the first call, or at Tier I.
  • Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service. 
  • Working knowledge of computers, printers, laptops and common windows applications. 
Qualifications

Active TS/SCI required

Security+ CE certification required prior to start.  You can interview without the certification but not start until it's been obtained


Please note:  This is an entry level position.  



Additional Information

PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.

All your information will be kept confidential according to EEO guidelines.

Apply