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Entry Level Help Desk Support Jobs in Anchorage, AK

Deeptree

Help Desk Technician I

Wasilla, AK · On-site

$18 - $27/hr

This entry-level technical position is responsible for maintaining high-quality white-glove ... Provide Help Desk support and resolve problems to the end user's satisfaction. * Monitor and ...

Bowhead

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

Bowhead

Help Desk Technician I

Anchorage, AK

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

UIC Alaska

Help Desk Technician I

Anchorage, AK

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

UIC Alaska

Help Desk Technician I

Anchorage, AK · On-site

$34.84/hr

Overview HELP DESK TECHNICIAN I (BHAK) We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be ...

Vitus Energy LLC

IT Support Specialist I

Anchorage, AK · On-site

This is an entry-level to early-career position working under the direction of the Systems Manager ... At least one to three years of technical-support, help-desk, computer-repair, or related experience ...

DenaliTEK

Technical Support Specialist

Anchorage, AK

Not Your Typical Help Desk Job We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting. At our ...

DenaliTEK

Technical Support Specialist

Anchorage, AK · On-site

Not Your Typical Help Desk Job We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting. At our ...

DenaliTEK

Technical Support Specialist

Anchorage, AK · On-site

Not Your Typical Help Desk Job We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting. At our ...

ARCTICOM LLC

Accounting Operations Assistant

Anchorage, AK

$20 - $26/hr

... help desk support and IT transformation services among other services. About this position: Accounting Operations Assistant Location - Anchorage, AK The Essential Duties and Responsibilities are ...

ARCTICOM LLC

RF Technician

Anchorage, AK

... help desk support and IT transformation services among other services. About this position: RF Technician Location - Anchorage, AK The Essential Duties and Responsibilities are intended to present a ...

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Entry Level Help Desk Support information

See Anchorage, AK salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level help desk support in Anchorage, AK is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.61 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Anchorage, AK?

For Entry Level Help Desk Support jobs in Anchorage, AK, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Anchorage, AK look for?

The top searched job categories for Entry Level Help Desk Support jobs in Anchorage, AK are:

What cities near Anchorage, AK are hiring for Entry Level Help Desk Support jobs?

Cities near Anchorage, AK with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

Help Desk Technician I

Wasilla, AK • On-site

Deeptree
1 - 10 employees
Learn more about Deeptreeexternal

$18 - $27/hr

Full-time

Re-posted 12 days ago

Job description

JOB DESCRIPTION:
Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through.
This position is part of the Help Desk team, so candidates must be passionate about technology, passionate about providing amazing customer service, and can thrive in a fast-paced and high-pressure environment. You will be supported in your growth with employer paid training materials, exams, and lunch and learns. Immerse yourself in an environment enthusiastic about technology and service. Grow as Deeptree grows!
Local applicants need only apply.
KEY RESPONSIBILITIES:
  • Provide Help Desk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Help Desk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the Help Desk tracking software.
  • Document internal procedures.
  • Assist with on-boarding of new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software,
  • Maintain inventory of all equipment, software, and software licenses
  • Report issues to the Service Desk for escalation,
  • Manage PC setup and deployment for new employees using standard hardware, images, and software,
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as needed,

DESIRED QUALIFICATIONS:
  • CompTIA A+ Certification, active and current.
  • CompTIA Net+ Certification, active and current.
  • .Demonstrable knowledge of basic network setups and configurations
  • At least 1 – 3 years of experience working in information technology or managed services team environment.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
  • Experience with ticketing systems.

SKILLS & KNOWLEDGE:
Personal Credibility and Professional Integrity:
  • Positive attitude towards people and problems.
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
  • Proficient communicator, including writing, speaking, editing, proofreading, and computer skills.
  • Above-par working capacity, to work on small and large projects with great attention to detail.
  • Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  • Adept at developing and maintaining strong relationships with management, staff, vendors, and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
  • Excellent problem-solving skills in both mundane and highly sensitive, albeit complex situations.
  • Willing to achieve industry certifications within one year of job acceptance for unmet desired qualifications.

WORK ENVIRONMENT EXPECTATIONS:
Work in this environment is considered medium physical work requiring the occasional exertion of up to forty (40) pounds of force, up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.
Must be able to:
  • Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch, and type for extended periods of up to 10 hours.
  • Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
  • Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
  • Respond adequately to inquiries or complaints.
  • Write using standard conventions in all languages required by the job.
  • Apply logical or scientific thinking principles to define problems, collect data, establish facts and draw valid conclusions.
  • Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
  • Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone et al.)
  • Use/interpret job-related terminology, mathematical formulas, and functions effectively and efficiently.
  • Deal with people beyond giving and receiving instructions maintaining effective working relationships.
  • Perform under stress, deal with persons acting under stress and adapt when confronted with emergencies.
  • Be sensitive to cultural differences among individuals and groups of persons.
  • Safely operate a motor vehicle.
  • Operate/use a variety of job-specific office machines and other office equipment.
  • Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
  • Successfully perform this position's planning, directing, reporting, and administrative responsibilities.