ZipRecruiter

Log In

2

Entry Level Help Desk Analyst Jobs in Chicago, IL

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Tecta America

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and ... Strong analytical and problem-solving skills. * Ability to prioritize tasks. * Ability to function ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and ... Strong analytical and problem-solving skills. * Ability to prioritize tasks. * Ability to function ...

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ... Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of ...

TEKsystems

Helpdesk Support Specialist

Chicago, IL · Hybrid

$18 - $20/hr

Skills Help desk support, Help desk, Troubleshooting Top Skills Details Help desk support,Help desk ... Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of ...

Cboe Global Markets

Trade Desk Specialist

Chicago, IL · On-site

... cause analysis, actions taken, and resolution outcomes to support internal tracking, client ... Volunteer opportunities to help you give back to your communities Some of our associates' favorite ...

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... or help desk environment preferred · Experience in data entry or with an IT Retailer or Supplier ...

Cboe Global Markets

Trade Desk Specialist

Chicago, IL · On-site

Own issue documentation end-to-end - capturing root cause analysis, actions taken, and resolution ... Volunteer opportunities to help you give back to your communities Some of our associates' favorite ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within ... Strong analytical and problem-solving skills with the ability to handle complex technical issues ...

previous page

Showing results 41-60

All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Chicago, IL

Entry Level Help Desk Analyst information

See Chicago, IL salary details

$14

$24

$36

How much do entry level help desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level help desk analyst in Chicago, IL is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.74 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
More about Entry Level Help Desk Analyst jobs

What are the most commonly searched types of Help Desk Analyst jobs in Chicago, IL?

The most popular types of Help Desk Analyst jobs in Chicago, IL are:

What are popular job titles related to Entry Level Help Desk Analyst jobs in Chicago, IL?

For Entry Level Help Desk Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Analyst jobs in Chicago, IL look for?

The top searched job categories for Entry Level Help Desk Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Entry Level Help Desk Analyst jobs?

Cities near Chicago, IL with the most Entry Level Help Desk Analyst job openings:

Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,616 per year, or $24.8 per hour.

IT Help Desk

Tecta Corporate

Rosemont, IL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description
Position at Tecta Corporate
Position Summary:
Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices.
Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations.
This position will be onsite, Monday through Friday, at our Rosemont, IL office location.
Job Functions:
  • Continuously research and implement endpoint management and security best practices
  • Create and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence)
  • Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handling
  • Administer Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasks
  • Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixes
  • Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transfer
  • Partner with IT Security (and tools such as SentinelOne where applicable) to investigate endpoint alerts and perform remediation
  • Maintain documentation for technical and non-technical audiences (KBs, runbooks, "How-To" guides)
  • Participate in scheduled maintenance windows and occasional after-hours updates as required
  • Travel to remote offices and acquisition sites as needed
  • Other duties/projects as assigned

Knowledge, Skills & Experience (Essential):
  • College degree or equivalent experience
  • 8+ years of IT experience
  • Customer-focused attitude
  • Fluent in Spanish, both verbal and written
  • Extensive experience working in an Active Directory environment
  • Expert-level knowledge and ability to troubleshoot Windows operating systems
  • Knowledge of computer hardware and laptops
  • Deep hands-on experience with Intune
  • Expert-level experience maintaining Windows images and deployments in a distributed environment

Knowledge, Skills & Experience (Desirable):
  • Android tablet management and deployment (Intune)
  • Android/iPhone mobile phone configuration
  • Help Desk Ticket Management (Manage Engine ServiceDesk Plus)
  • Dell Desktops and Laptops
  • Multi-Function Printers (Xerox, Canon, Toshiba, etc.)

Key Competencies:
  • Management of End User Accounts in each of the following:
    • Active Directory
    • O365/Azure Entra ID
  • Windows 10/11
  • Office 365 Suite

Occupational Health and Safety:
  • Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
  • Active participation in activities associated with the management of workplace health and safety
  • Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

Working Conditions:
Physical surroundings: Office/warehouse environment with typical office machines and exposure to noise and temperature.
Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting not to exceed 50 pounds
Travel: As required, typically around 10-20%
Hours: Exempt - Not subject to overtime
Salary Range: $80,000 - $90,000 annually, depending on experience, skills, and qualifications.
At Tecta America, we take care of our team with a solid benefits package that works for you. This includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid holidays, and more.

Apply