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G.E. Richards Graphic Supplies

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General Customer Support Representative

Lancaster, PA · On-site

$30K - $43K/yr

Collaborate effectively within a large team environment Preferred Qualifications * Entry-level ... Number one Kodak Gold re seller in the country. Member of GSNA Group (Ryobi Presses) 6 locations ...

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General Customer Support Representative

General Customer Support Representative

G.E. Richards Graphic Supplies

Lancaster, PA • On-site

$30K - $43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

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Job description

We are seeking a versatile General Customer Support Representative to serve as the front-line contact for our customers, ensuring a positive and effective communication experience while maintaining accurate internal records. This role is ideal for someone who enjoys engaging with customers and helping to build lasting relationships through clear and empathetic communication within a large team setting.

Responsibilities

  • Respond to customer inquiries via phone and email with clarity and empathy
  • Troubleshoot basic customer issues and escalate complex cases appropriately
  • Accurately enter and update customer information, orders, and records in the CRM system
  • Build and maintain positive relationships with customers
  • Collaborate effectively within a large team environment

Preferred Qualifications

  • Entry-level experience in customer support
  • High school diploma or equivalent

Company Description

Number one INX ink Dealer in the country.
Number one Kodak Gold re seller in the country.
Member of GSNA Group (Ryobi Presses)
6 locations across the country.
G.E. Richards Graphics Supplies logo

About G.E. Richards Graphics Supplies

Sourced by ZipRecruiter

Founded in 1972, G.E. Richards Graphic Supplies has grown to 10 branches and over 70 million in sales. We've become the fourth largest graphic arts dealer in the country by keeping in touch with the ever changing needs of our customers and the printing and graphic arts industries.We offer a large variety of products from printing plates, presses and ink, to film, computers, printers, scanners, imagesetters and platesetters. We're the number one Ryobi dealer in the country for over 2 years. The industry has gone digital and G.E. Richards is leading the way with our sales and service departments. We also sell, service and support traditional equipment and supplies.

Industry

Printing and printing services

Company size

51 - 200 Employees

Headquarters location

Landisville, PA, US

Social media

Facebook

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