Communicate clearly and professionally with users across phone, email, chat, and in-person channels ... processes. * Entry-level certification such as CompTIA A+ or equivalent; CompTIA Network+ or ...
Communicate clearly and professionally with users across phone, email, chat, and in-person channels ... processes. * Entry-level certification such as CompTIA A+ or equivalent; CompTIA Network+ or ...
Member Support ... Respond to member inquiries promptly and professionally via phone, email, chat, and secure ...
Member Support ... Respond to member inquiries promptly and professionally via phone, email, chat, and secure ...
Help Desk Specialist II (CRS) with Security Clearance
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
Help Desk Specialist II (CRS) with Security Clearance
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
Help Desk Specialist II (CRS)
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
Help Desk Specialist II (CRS)
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
Customer/Software Support Specialist
Gaithersburg, MD · On-site
$19.50 - $26.25/hr
You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone interested in joining ...
New
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Customer/Software Support Specialist
Gaithersburg, MD · On-site
$19.50 - $26.25/hr
You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone interested in joining ...
New
Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...
Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...
Outreach SME 4
Annapolis Junction, MD · On-site
... email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. • Troubleshoot system issues and perform first‑level corrective ...
Outreach SME 4
Annapolis Junction, MD · On-site
... email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. • Troubleshoot system issues and perform first‑level corrective ...
Technical Support SaaS Representative
Tysons, VA · On-site +1
... E-mail / Chat services to support customers, use CRM for Case management • High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through ...
Technical Support SaaS Representative
Tysons, VA · On-site +1
... E-mail / Chat services to support customers, use CRM for Case management • High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through ...
Technical Support Engineer
Tysons, VA · On-site +1
Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.
Technical Support Engineer
Tysons, VA · On-site +1
Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.
Customer Care Coordinator
Washington, DC · On-site
$20.50 - $26.50/hr
Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...
Customer Care Coordinator
Washington, DC · On-site
$20.50 - $26.50/hr
Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...
Contact Center Agent
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Contact Center Agent
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Contact Center Agent
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Contact Center Agent
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Contact Center Agent
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Contact Center Agent
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Manager, Member Engagement
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
Manager, Member Engagement
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
Manager, Member Engagement
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
Manager, Member Engagement
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
CSR I Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This is an entry level position responsible for disseminating general OPM Healthcare enrollment ...
CSR I Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This is an entry level position responsible for disseminating general OPM Healthcare enrollment ...
Service Desk Technician
MD · On-site
Primary Responsibilities Customer Support & Incident Management * Serve as the primary point of contact for end users seeking technical assistance via phone, email, chat, and the ServiceNow ITSM ...
Service Desk Technician
MD · On-site
Primary Responsibilities Customer Support & Incident Management * Serve as the primary point of contact for end users seeking technical assistance via phone, email, chat, and the ServiceNow ITSM ...
CSR I Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This is an entry level position responsible for disseminating general OPM Healthcare enrollment ...
CSR I Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This is an entry level position responsible for disseminating general OPM Healthcare enrollment ...
Customer Care Advisor (Intellectual Property)
Alexandria, VA · Hybrid
$44K - $55K/yr
Customer Care Advisors work across various communication channels, such as phone, email, and chat ... in a customer support related role * 1+ years of experience using Microsoft Office Suite ...
Customer Care Advisor (Intellectual Property)
Alexandria, VA · Hybrid
$44K - $55K/yr
Customer Care Advisors work across various communication channels, such as phone, email, and chat ... in a customer support related role * 1+ years of experience using Microsoft Office Suite ...
Customer Care Advisor (Intellectual Property)
Alexandria, VA · On-site
$44K - $55K/yr
Customer Care Advisors work across various communication channels, such as phone, email, and chat ... in a customer support related role * 1+ years of experience using Microsoft Office Suite ...
Customer Care Advisor (Intellectual Property)
Alexandria, VA · On-site
$44K - $55K/yr
Customer Care Advisors work across various communication channels, such as phone, email, and chat ... in a customer support related role * 1+ years of experience using Microsoft Office Suite ...
Entry Level Email Chat Support information
What is entry level email chat support?
What are the key skills and qualifications needed to thrive as an entry level email chat support representative?
What are some common challenges faced in an entry level email chat support role, and how can they be managed?
What is the difference between Entry Level Email Chat Support vs Customer Service Representative?
| Aspect | Entry Level Email Chat Support | Customer Service Representative |
|---|---|---|
| Primary Communication Method | Email and live chat | Phone, email, in-person |
| Work Environment | Remote or office-based, digital platforms | Call centers, retail, office settings |
| Required Skills | Written communication, tech-savvy, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.
What are the most commonly searched types of Email Chat Support jobs in Washington, DC?
The most popular types of Email Chat Support jobs in Washington, DC are:
What are popular job titles related to Entry Level Email Chat Support jobs in Washington, DC?
For Entry Level Email Chat Support jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Washington, DC look for?
The top searched job categories for Entry Level Email Chat Support jobs in Washington, DC are:

ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
32nd of 224 rated it services
Job description
Key Responsibilities
- Provide first-line support for common technical issues including login, software, and basic connectivity problems using established troubleshooting steps and knowledge articles.
- Log, track, and update incidents and service requests in ticketing systems such as ServiceNow or Jira, ensuring clear documentation of user issues and resolutions.
- Perform basic troubleshooting of hardware, software, and network issues within defined scope, escalating unresolved or complex cases to higher-tier support teams.
- Assist with account setup, password resets, and routine access requests in accordance with security and access management procedures.
- Communicate clearly and professionally with users across phone, email, chat, and in-person channels to guide issue resolution and set expectations.
- Document resolutions and contribute to the improvement of knowledge base content, support articles, and FAQs based on recurring issues.
- Support user onboarding and basic training activities on enterprise systems and tools, reinforcing common procedures and best practices.
- Maintain awareness of supported systems and applications, learning enterprise support processes to improve service delivery over time.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
- 0-3 years of experience in IT support or help desk roles providing end-user support in technical environments.
- Demonstrated ability to resolve routine user requests and perform basic troubleshooting of hardware, software, and network connectivity issues.
- Experience using ticketing systems such as ServiceNow or Jira to document and track incidents and service requests.
- Strong multi-channel communication skills (phone, email, chat, and in-person) with a customer-oriented approach and attention to documentation quality.
- Experience with basic user account management activities including account setup, password resets, and standard access requests.
- Must meet DoD 8140 requirements, hold an active Secret clearance, and be a U.S. citizen eligible to work in a federal IT environment.
Preferred Qualifications
- Familiarity with basic networking and operating system concepts (e.g., Windows client environments, basic TCP/IP, and common productivity tools).
- Exposure to IT service management tools or environments and an understanding of structured support processes.
- Entry-level certification such as CompTIA A+ or equivalent; CompTIA Network+ or Security+ is a plus.
- Experience contributing to knowledge base content or user-facing documentation in an IT support context.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978