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Entry Level Email Chat Support Jobs in Washington, DC

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Customer Care Coordinator

Washington, DC · On-site

$20.50 - $26.50/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)

Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This is an entry level position responsible for disseminating general OPM Healthcare enrollment ...

Primary Responsibilities Customer Support & Incident Management * Serve as the primary point of contact for end users seeking technical assistance via phone, email, chat, and the ServiceNow ITSM ...

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This is an entry level position responsible for disseminating general OPM Healthcare enrollment ...

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Entry Level Email Chat Support information

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Washington, DC?

The most popular types of Email Chat Support jobs in Washington, DC are:

What are popular job titles related to Entry Level Email Chat Support jobs in Washington, DC?

For Entry Level Email Chat Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Washington, DC look for?

The top searched job categories for Entry Level Email Chat Support jobs in Washington, DC are:

Infographic showing various Entry Level Email Chat Support job openings in Washington, DC as of July 2026, with employment types broken down into 49% Full Time, and 51% Contract. Highlights an 100% In-person job distribution.

User Support Specialist - Junior

ASM Research

Washington, DC • On-site

Full-time

Re-posted 21 days ago


ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services


Job description

The User Support Specialist - Junior delivers entry-level technical support to end users in an enterprise environment, resolving routine hardware, software, and account-related issues while maintaining accurate ticket documentation and strong customer service. The role focuses on first-line "Basic Support" tier services, using standard procedures and knowledge articles to troubleshoot common problems and escalating complex issues to higher-tier teams as needed. The specialist also assists with user onboarding, basic training, and knowledge base contributions to enhance system usability and self-service adoption.
Key Responsibilities
  • Provide first-line support for common technical issues including login, software, and basic connectivity problems using established troubleshooting steps and knowledge articles.
  • Log, track, and update incidents and service requests in ticketing systems such as ServiceNow or Jira, ensuring clear documentation of user issues and resolutions.
  • Perform basic troubleshooting of hardware, software, and network issues within defined scope, escalating unresolved or complex cases to higher-tier support teams.
  • Assist with account setup, password resets, and routine access requests in accordance with security and access management procedures.
  • Communicate clearly and professionally with users across phone, email, chat, and in-person channels to guide issue resolution and set expectations.
  • Document resolutions and contribute to the improvement of knowledge base content, support articles, and FAQs based on recurring issues.
  • Support user onboarding and basic training activities on enterprise systems and tools, reinforcing common procedures and best practices.
  • Maintain awareness of supported systems and applications, learning enterprise support processes to improve service delivery over time.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
  • 0-3 years of experience in IT support or help desk roles providing end-user support in technical environments.
  • Demonstrated ability to resolve routine user requests and perform basic troubleshooting of hardware, software, and network connectivity issues.
  • Experience using ticketing systems such as ServiceNow or Jira to document and track incidents and service requests.
  • Strong multi-channel communication skills (phone, email, chat, and in-person) with a customer-oriented approach and attention to documentation quality.
  • Experience with basic user account management activities including account setup, password resets, and standard access requests.
  • Must meet DoD 8140 requirements, hold an active Secret clearance, and be a U.S. citizen eligible to work in a federal IT environment.

Preferred Qualifications
  • Familiarity with basic networking and operating system concepts (e.g., Windows client environments, basic TCP/IP, and common productivity tools).
  • Exposure to IT service management tools or environments and an understanding of structured support processes.
  • Entry-level certification such as CompTIA A+ or equivalent; CompTIA Network+ or Security+ is a plus.
  • Experience contributing to knowledge base content or user-facing documentation in an IT support context.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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