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Entry Level Email Chat Support Jobs in Seattle, WA

krg technology inc

Windows Support

Redmond, WA

The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

OneMain Financial

Loan Sales Specialist

Everett, WA · On-site

$20 - $24/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Kent, WA · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Seattle, WA

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Seattle, WA? The most popular types of Email Chat Support jobs in Seattle, WA are:
What are popular job titles related to Entry Level Email Chat Support jobs in Seattle, WA? For Entry Level Email Chat Support jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Seattle, WA look for? The top searched job categories for Entry Level Email Chat Support jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Entry Level Email Chat Support jobs? Cities near Seattle, WA with the most Entry Level Email Chat Support job openings:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Seattle, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution.
Customer Support & Product Specialist (Part-Time, Hourly)

Customer Support & Product Specialist (Part-Time, Hourly)

Ignik Outdoors Inc

Bainbridge Island, WA • On-site

$22 - $25/hr

Part-time

PTO

Posted 26 days ago

Job description

Description:

Ignik Outdoors is looking for Part-Time Customer Support & Product Specialists to provide excellent support to our customers. We’re hiring 2+ part-timers to ensure reliable coverage when teammates are out. These roles will work closely with teammates across departments and help improve our support systems by capturing and sharing customer feedback and product issues.


Position snapshot

  • Openings: 2+ part-time roles
  • Reports to: VP of Brand & Product
  • FLSA status: Hourly / Non-Exempt
  • Time commitment: Part-time, scheduled hours (15–25 hours/week each)
  • Schedule: Set weekly shifts within Monday–Friday, 8:00 AM–4:00 PM PST; minimum 2 days/week; occasional weekend & coverage shifts available
  • Location: Seattle area. Flexible, in-person/semi-remote position, must be able to attend onboarding and days in our Seattle office (typically 3–4x/week)
  • Start date: ASAP (target mid-July
  • Compensation: $22–$25/hour (DOE)
  • Paid training: Provided during onboarding
  • Travel: Occasional travel/overnights for company events may be required (1–2 times per year)

Primary responsibilities

  • Answer customer questions daily over email, chat, and phone to support and guide customers on their Ignik product journey
  • Troubleshoot product issues and provide clear, accurate guidance and next steps
  • Process returns/exchanges and ensure accurate and timely resolution
  • Coordinate with warehouse/logistics on order issues, replacements, and fulfillment questions
  • Maintain accurate ticket documentation and follow-up to closure
  • Capture and report recurring customer feedback, confusion points, and product issues (simple weekly/monthly summaries to support product and process improvements)
  • Light office support, including mail, receiving product samples, and shipping show supplies

Success looks like: fast, accurate resolutions; clear, friendly communication; clean ticket notes; and clear weekly trend callouts.

Requirements:

Required qualifications

  • High school diploma/GED or equivalent
  • 2+ years of customer service experience (consumer products preferred)
  • Excellent communication skills (written and verbal); professional, helpful demeanor
  • Strong organization and follow-through; able to manage multiple priorities
  • Comfortable learning product details and working in cloud-based tools (support platforms, email, docs, chat)
  • Ability to work a reliable schedule and occasionally help cover teammate time off

Nice to have

  • Passionate about outdoor/camping products and helping customers choose and use gear
  • Experience with a customer service platform (Gorgias, Zendesk, etc.) and/or Shopify
  • Some College/University studies

Perks

  • Paid time off (includes WA Paid Sick Leave)
  • Paid Holidays
  • Quarterly paid “Adventure Hours” (pro-rated; use for skiing, hiking, climbing, volunteering outdoors, etc.)
  • Ignik Gear stipend: up to $300/year + free & heavily discounted Ignik Gear
  • Pro-deals access (outdoor industry discounts, where available)
  • Predictable scheduling: regular weekly schedule, minimal last-minute changes, easy shift swaps