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Entry Level Desktop Support Jobs in San Jose, CA

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Remote Entry-Level Customer Sales Representative

San Francisco, CA · Remote

$60K - $80K/yr

We provide full training, mentorship, and ongoing support to help you succeed from day one. Whether ... Laptop or desktop computer with webcam capability * Quiet workspace suitable for virtual meetings ...

xAI

IT Services Technician

Palo Alto, CA · On-site

$25.25 - $34.75/hr

Responsibilities : • Provide first-line technical support via phone, email, or in-person for ... including desktop, laptop, printer, and peripheral malfunctions. • Assist users with software ...

Corovan

Tech I

San Leandro, CA · On-site

$21.25 - $23.75/hr

The Technician I is an entry level position and will receive appropriate training to ensure he/she ... This position is responsible to ensure the customer's requests relating to IT Technical support are ...

Corovan

Tech I

San Leandro, CA

$21.25 - $23.75/hr

The Technician I is an entry level position and will receive appropriate training to ensure he/she ... This position is responsible to ensure the customer's requests relating to IT Technical support are ...

Klinger Moving Company

Tech I

San Leandro, CA

$21.25 - $23.75/hr

The Technician I is an entry level position and will receive appropriate training to ensure he/she ... This position is responsible to ensure the customer's requests relating to IT Technical support are ...

Corovan

Tech I

San Leandro, CA

$21.25 - $23.75/hr

The Technician I is an entry level position and will receive appropriate training to ensure he/she ... This position is responsible to ensure the customer's requests relating to IT Technical support are ...

xAI

IT Services Technician

Palo Alto, CA · On-site

$25.25 - $34.75/hr

This role is going to support an off-hours schedule and the shift will be from 2-11pm on-site at ... Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral ...

xAI

IT Services Technician

Palo Alto, CA

$25.25 - $34.75/hr

This role is going to support an off-hours schedule and the shift will be from 2-11pm on-site at ... Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral ...

Blach Construction

IT Project Specialist

San Jose, CA · On-site

$75K - $90K/yr

Entry-Level Position Available - Immediately Reports To: Director of IT Summary of Position: Blach ... Provide Tier1-2 technical support for a Windows/Office 365 environment, desktop setup, Zoom, and ...

Xantrion

IT Field Technician (San Jose)

San Jose, CA · On-site

This entry-level position involves delivering professional technical support, managing service ... Responsibilities : • Provide onsite support for desktop, laptop, printer, conferencing, and ...

xAI

IT Services Technician

Palo Alto, CA · On-site

This role is going to support an off-hours schedule and the shift will be from 2-11pm on-site at ... Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral ...

Xantrion

IT Field Technician (San Jose)

San Jose, CA · On-site

$45K - $55K/yr

This role is ideal for entry-level technicians who thrive in a highly visible, hands-on support ... Provide onsite support for desktop, laptop, printer, conferencing, and peripheral-related issues.

Xantrion

IT Field Technician (San Jose)

San Jose, CA · On-site

$45K - $55K/yr

This role is ideal for entry-level technicians who thrive in a highly visible, hands-on support ... Provide onsite support for desktop, laptop, printer, conferencing, and peripheral-related issues.

Xantrion

IT Field Technician (San Jose)

San Jose, CA · On-site

$45K - $55K/yr

This role is ideal for entry-level technicians who thrive in a highly visible, hands-on support ... Provide onsite support for desktop, laptop, printer, conferencing, and peripheral-related issues.

Xai

IT Services Technician

Palo Alto, CA · On-site

This role is going to support an off-hours schedule and the shift will be from 2-11pm on-site at ... Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral ...

Blach Construction

IT Project Specialist

San Jose, CA · Hybrid

Entry-Level Position Available - Immediately Reports To: Director of IT Summary of Position: Blach ... Provide Tier1-2 technical support for a Windows/Office 365 environment, desktop setup, Zoom, and ...

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All JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in San Jose, CA

Entry Level Desktop Support information

See San Jose, CA salary details

$11

$31

$53

How much do entry level desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level desktop support in San Jose, CA is $31.64, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $36.06 per hour, depending on experience, location, and employer.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.
More about Entry Level Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in San Jose, CA? The most popular types of Desktop Support jobs in San Jose, CA are:
What are popular job titles related to Entry Level Desktop Support jobs in San Jose, CA? For Entry Level Desktop Support jobs in San Jose, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Desktop Support jobs in San Jose, CA look for? The top searched job categories for Entry Level Desktop Support jobs in San Jose, CA are:
What cities near San Jose, CA are hiring for Entry Level Desktop Support jobs? Cities near San Jose, CA with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in San Jose, CA as of May 2026, with employment types broken down into 1% Internship, 12% Full Time, 22% Part Time, 7% Temporary, 55% Contract, and 3% Nights. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $65,808 per year, or $31.6 per hour.
Desktop Support Technician - Entry Level

Desktop Support Technician - Entry Level

New Era Technology

San Jose, CA • On-site

$23.75 - $30.25/hr

Full-time

Posted 21 days ago

New Era Technology rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

175th of 204 rated it services

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together
Position Purpose
The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service.
Duties and Responsibilities
  • Monitoring computer hardware performance and diagnosing system issues
  • Installing new hardware in computers including adding or replacing computer memory (RAM) and installing disk drives
  • Replacing worn or defective parts and clean computer hardware according manufacturers' specifications
  • Performing equipment testing following repairs
  • Setting up new configurations for computers including OS image deployment
  • Installing, configuring and upgrading software applications including rollout project
  • Troubleshoot and resolve software application and OS related problems
  • Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards
  • Identify, prioritize and escalate situations requiring urgent attention
  • Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
  • Other related duties as required

Performance Measures
  • Meeting client service level agreement (SLA) targets
  • Meeting utilization targets
  • Measures agreed and set during performance appraisal.

Qualifications
  • Tertiary qualification in relevant field
  • A+ certification or equivalent years of experience

Skills and Experience
  • Minimum 1 year experience with installation and troubleshooting in a technical environment
  • Knowledge and experience providing customer services in an IT environment
  • Using any case management / support ticketing and knowledge-based systems
  • Previous experience with Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM and/or Casper
  • Experience supporting Office 365
  • Sound logical diagnostic ability

Attributes
  • Positive attitude and collaborative approach in working within a team environment
  • Strong customer service skills
  • Strong oral and written communications
  • Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people.
  • Ability to learn and adapt quickly to changes
  • Critical thinking and analytical capabilities in troubleshooting and problem solving
  • Planning, organizing and prioritizing skills
  • Attention to detail
  • Ability to problem solve and think both logically and laterally.
  • The ability to apply good time management discipline and work under pressure
  • Client focused attitude

#LI-US1
New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

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