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Entry Level Customer Support Jobs in Remote, OR (NOW HIRING)

InsuraTec

Sales Representative (Remote)

Coos Bay, OR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Roseburg, OR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Lumen Technologies

OPERATIONS TECHNICIAN II - PUB SEC

OR · Remote

$58K - $77K/yr

This customer has unique requirements and support processes. The Main Responsibilities Support 24/7 ... Foundational understanding of networking technologies aligned with entry-level Cisco and Juniper ...

VIOC

Entry-level Lube Tech/Technician

Roseburg, OR · On-site

$16.75/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

Petco

Grooming Salon Manager

Roseburg, OR · On-site

Together, we support thousands of local animal welfare groups nationwide and have helped find homes ... The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction ...

Petco

Grooming Salon Manager

Roseburg, OR · On-site

Together, we support thousands of local animal welfare groups nationwide and have helped find homes ... The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction ...

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Entry Level Customer Support information

See Remote, OR salary details

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How much do entry level customer support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level customer support in Remote, OR is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Remote, OR? The most popular types of Customer Support jobs in Remote, OR are:
What are popular job titles related to Entry Level Customer Support jobs in Remote, OR? For Entry Level Customer Support jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Remote, OR look for? The top searched job categories for Entry Level Customer Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Entry Level Customer Support jobs? Cities near Remote, OR with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Remote, OR as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,513 per year, or $20.9 per hour.
Technical Support Representative

Technical Support Representative

Douglas Fast Net

Roseburg, OR • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Salary: $21.38-$26.22 Per Hour

This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.


DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team.

Why work at DFN?

At DFN, we strive to take care of our employees on and off the job. Just to highlight a few of our amazing benefits -

  • We offer a 200% 401(k) match capping at 9%
  • 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
  • Free 1 Gig high speed fiber internet service if you live within our service territory.
  • PTO package and 10 paid holidays including two days off for your birthday.


POSITION PURPOSE: This position provides front-line technical and customer support for Douglas Fast Nets products and services. This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.

OUR CUSTOMER COMMITMENTS:

We expect every DFN team member to embody the following values-

  • Customer First: Every action we take is grounded in meeting customer needs.
  • 100% Local: We live here, work here, and care deeply about the people and communities we serve.
  • Enhancing Lives: We recognize that we are enabling lifes most important connections, work, education, health, and family.
  • The Best: We push for excellence in service, reliability, and value, every time.


CORE VALUES:

  • Commitment: You bring energy, loyalty, and perseverance to every interaction.
  • Leadership: You communicate clearly and motivate others by example.
  • Pride: You take pride in delivering service that goes above expectations.
  • Tenacity: You dont stop until the customer is taken care of, completely


ESSENTIAL FUNCTIONS:

  • Provide resolution of entry level support issues spanning all of DFNs products and services.
  • Monitor customer tickets and respond in a timely manner.
  • Document and escalate tickets per DFN support procedures.
  • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.
  • Manage multiple tasks/priorities simultaneously.
  • Assist in day-to-day order entry and processing.
  • Assist Broadband Technicians in turn-up and troubleshooting.
  • Clean and reset returned equipment for redeployment.
  • This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.


QUALIFICATIONS:

  • High school diploma and two years of technical support or equivalent work experience required.
  • Excellent attendance and punctuality required.
  • Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.
  • Strong interpersonal skills to build rapport with prospective and existing customers.
  • Strong problem solving, diagnostic and technical troubleshooting skills.
  • Ability to master new software and applications specific to the industry and position.
  • Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
  • Self-motivated, ability to work independently and in a team
  • Ability to communicate effectively, both orally and in writing
  • Able to meet physical demands with reasonable accommodations if necessary.
  • DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.