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Entry Level Customer Support Jobs in Decatur, GA

Fastenal

Customer Supply Chain Support

Kennesaw, GA

Customer Supply Chain Support 2255 McCollum Pkwy NW, Kennesaw, GA 30144 GA064 Single Customer Store ... This is an entry level position where you will build a foundation of experience in customer ...

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Entry Level Customer Support information

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How much do entry level customer support jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for entry level customer support in Decatur, GA is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Decatur, GA? The most popular types of Customer Support jobs in Decatur, GA are:
What job categories do people searching Entry Level Customer Support jobs in Decatur, GA look for? The top searched job categories for Entry Level Customer Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level Customer Support jobs? Cities near Decatur, GA with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Customer Supply Chain Support

Customer Supply Chain Support

Fastenal Company

Kennesaw, GA • On-site

Part-time

Retirement

Posted 18 days ago

Fastenal rating

7.7

Company rating: 7.7 out of 10

Based on 201 frontline employees who took The Breakroom Quiz

53rd of 715 rated retailers

Job description

Job Description
Customer Supply Chain Support 2255 McCollum Pkwy NW, Kennesaw, GA 30144 GA064 Single Customer Store Part-time Shift(s): MON TUE WED THU FRI All Hours Available
Up to 28 hours/week OVERVIEW: Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Responding and coordinating resources relative to customer requests o Managing inventory o Placing and fulfilling orders o Receiving and shipping inventory o Executing inventory fulfillment within the customer facility o Sourcing and quoting new and existing products o Participating in continuous improvement activities and implementing new business processes o Monetizing and reporting the value of supply chain management activities to the customer REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or older, due to the nature of work o Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market o Excellent written and oral communication skills o Proficient computer skills o Demonstrate strong math aptitude, attention to detail and sense of urgency o Highly motivated, self directed and customer service oriented o Be comfortable in a sales-oriented environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed o Possess an interest in career advancement ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. PART-TIME BENEFIT: Fastenal offers a 401(k) with an employer contribution.

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About Fastenal

Sourced by ZipRecruiter

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Winona, MN, US

Year founded

1967

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