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Entry Level Customer Success Manager Jobs in Calgary, AB

SECURE

Technical Account Manager

Calgary, AB · On-site

About Us At SECURE, we lead the way in waste management and energy infrastructure, providing ... to customer success and business growth. Work Environment This role offers a dynamic blend of ...

Aerotek

Entry Level Recruiter/Sales Trainee

Calgary, AB

CA$86K - CA$102K/yr

To ensure your success, you will take part in a comprehensive training program, surrounded by a ... As a Recruiter you will impact both our candidates and customers by finding the right people for ...

Globe Life Insurance

Be Seen First

Remote Client Sales Representative (Entry-Level)

Calgary, AB · Remote

CA$60K - CA$80K/yr

Using company systems and technology to manage daily activity There is no requirement to spend the ... in sales, customer service, hospitality, retail, recruiting, education, call centers, or other ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Calgary, AB

Entry Level Customer Success Manager information

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

How to get hired as an entry level customer success manager?

To get hired as an entry-level customer success manager, candidates should develop strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and demonstrate a customer-focused attitude. Relevant internships, certifications in customer service or product management, and a basic understanding of the company's industry can improve chances. Entry-level roles often require a bachelor's degree and the ability to work collaboratively in a team environment.

What job categories do people searching Entry Level Customer Success Manager jobs in Calgary, AB look for?

The top searched job categories for Entry Level Customer Success Manager jobs in Calgary, AB are:

Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Application Security Engineer (West Coast)

Black Duck Software, Inc.

Calgary, AB • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

Are you interested in joining a fast-growing organization in the application security space, which is in the top spot of
Gartner's Magic Quadrant for application security? Are you a technologist who wants to make a massive impact on
Customers and help them develop high-quality, secure software faster? We want to speak to you!
Black Duck seeks an experienced Technologist to help our Implementation and Services Team drive customer
onboarding and adoption. We're looking for someone to help us take our business to the next level of excellence in
delivery and customer delight!


The Team
The Black Duck Technical Services team is dedicated to supporting our customers in developing their AppSec
vision and achieving their goals quickly. We accomplish this through the delivery of exemplary product
implementations and adoption-focused services that are tailored to their specific needs. Our services are
designed to help customers of all sizes and types, from Startup's to global organizations, build secure, high quality
software faster and maximize the value of their Black Duck tools.


The Position
This position will implement our industry leading Application Security products and solutions within our large
enterprise customers environments -> focusing on the WEST COAST (AB/BC). You will work alongside our sales, sales engineering, customer success
managers, product development, support, solution architect, and project management team members to
ensure that our clients receive most value from our AppSec products and achieve a high level of adoption.
For information on our AppSec products please check out our website https://www.blackduck.com!


Responsibilities
Secure Development: Educate customers on Secure Development processes. Identify opportunities
for improvement and help them get the most out of their operations.
Customer enablement: Provide formal client training to constant efforts driving self-sufficiency within
your assigned accounts
Solution design: Engage with customers to understand their business needs and solve critical quality,
security, and compliance problems.
Delivery: Work with the customer from Project initiation to completion with end-to-end ownership of
the results.
Custom integrations Develop custom solutions to integrate our tools into SDLC and DevOps workflows
Professional consulting: Be a trusted advisor to our customers, providing solution expertise in the
domain of software testing and security.

Qualifications
Proven ability to deploy both SaaS and On-prem software solutions.

Software development experience with at least two programming languages namely C/C++, C# or
Java.
Strong scripting ability in one or more common scripting languages (Perl, Python, PowerShell, Bash).
Experience with project scoping and requirements gathering
Experience with Continuous Integration and DevOps tools
Strong client consultation/onboarding background
Proven ability to prioritize activities, set objectives and meet milestones
Well organized. Able to deliver project milestones and deliver on-time
Understanding of open-source software libraries such as glib, OpenSSL, Boost C++, etc. and their
associated licensing
Able and willing to travel up to 20% as the job requires
Bachelor's Degree in Computer Science, Master's Degree preferred or equivalent Experience
Must be eligible to work in the United States or Canada (WEST COAST) without requiring sponsorship now or in the
future.

Benefits
Hybrid (Calgary) / Work From Home
Competitive Total Compensation
Annual Performance Bonus
Paid Vacation and Wellness Days
Group Retirement Savings Plans and Employer Contributions
Comprehensive Health Benefits

Apply