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Entry Level Customer Success Manager Remote Jobs in Vaughan, ON

Funded.club

Customer Success Manager

Toronto, ON · Remote

The Ideal Candidate We are seeking our first dedicated Customer Success Manager (CSM) to support a ... Full remote work opportunity - we are a virtual business * Flexible hours - performance measured by ...

Karbon

Customer Success Manager - SMB

Toronto, ON · Remote

As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...

WSI

Client Success & Growth Manager (Remote)

Toronto, ON · Remote

CA$55K - CA$60K/yr

Client Success & Growth Manager About the Role We're looking for a Client Success & Growth Manager to support our network of marketing consultants across North America. This is a hands-on, growth ...

Caribou

Senior Customer Success Associate

Toronto, ON · On-site +1

$65K - $80K/yr

Customer Success at Caribou combines consulting, project management, analytics, training, and marketing to care workers. The role is varied and the learning curve is significant. This is a fit if you ...

Tali AI

Bilingual Customer Success Specialist

Toronto, ON · On-site +1

CA$60K - CA$75K/yr

... able to navigate CRM and ticketing systems effectively, optimizing their capabilities where ... Remote and hybrid work options & flexible work hours * Comprehensive health and wellness coverage ...

Tali AI

Bilingual Customer Success Specialist

Toronto, ON · On-site +1

CA$55K - CA$75K/yr

... able to navigate CRM and ticketing systems effectively, optimizing their capabilities where ... Remote and hybrid work options & flexible work hours * Comprehensive health and wellness coverage ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager Remote JobsEntry Level Customer Success Manager Remote Jobs in Vaughan, ON

Entry Level Customer Success Manager Remote information

What is an entry level customer success manager remote?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are the key skills and qualifications needed to thrive as an entry level customer success manager remote, and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What are some typical challenges faced by entry level remote customer success managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Entry Level Customer Success Manager Remote jobs in Vaughan, ON look for?

The top searched job categories for Entry Level Customer Success Manager Remote jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Entry Level Customer Success Manager Remote jobs?

Cities near Vaughan, ON with the most Entry Level Customer Success Manager Remote job openings:

Entry Level Customer Success Manager Remote jobs near you

Customer Success Manager

Funded.club

Toronto, ON • Remote

Full-time

Medical

Posted 19 days ago

Key responsibilities

  • Own post-onboarding relationships for a portfolio of primarily SMB customers, including some Enterprise accounts

  • Serve as the primary point of contact for ongoing customer success, expansions, retention, and value realization

  • Conduct structured customer check-ins and periodic reviews to ensure adoption, progress, and outcomes

Job description

About Isolocity

Isolocity is a growing B2B SaaS company and a leading provider of quality management software solutions for businesses operating in regulated and quality-driven environments. Our platform helps organizations streamline quality processes, improve compliance, and drive operational efficiency across industries such as Manufacturing, Food, Health Sciences, Cannabis, and others.

We are committed to empowering our clients with the tools, guidance, and structure they need to build and maintain effective Quality Management Systems.

The Ideal Candidate

We are seeking our first dedicated Customer Success Manager (CSM) to support a primarily SMB customer base, with responsibility for retention, expansion, and long-term value realization. This role will also support a small number of enterprise customers that require higher levels of coordination and strategic engagement.

You are comfortable working in quality-focused, regulated environments and enjoy helping customers translate quality management concepts into practical, scalable software workflows. You thrive in a growing organization, balancing structured playbooks with evolving processes, and enjoy building trusted relationships with customers over time.

Responsibilities

  • Own post-onboarding relationships for a portfolio of primarily SMB customers, including some Enterprise accounts
  • Serve as the primary point of contact for ongoing customer success, expansions, retention, and value realization 
  • Conduct structured customer check-ins and periodic reviews to ensure adoption, progress, and outcomes 
  • Monitor customer health signals including usage, engagement, feedback, and risk indicators 
  • Proactively identify at-risk accounts and execute retention strategies in collaboration with internal teams 
  • Identify expansion opportunities such as additional users, modules, or services based on customer needs and maturity 
  • Work with customers to ensure timely renewals of the Isolocity software 
  • Lead Quarterly Business Reviews (QBRs) primarily for higher-value or enterprise customers 
  • Encourage effective adoption through a mix of guided engagement and self-service resources 
  • Contribute to the refinement of Customer Success playbooks, processes, and templates 
  • Share insights on customer challenges, success patterns, and product gaps with internal teams 
  • Collaborate closely with Support, Onboarding, Product, and Sales teams to improve the overall customer experience

Experience

  • 2–4 years of experience in Customer Success, Account Management, or a related SaaS role with a focus on retention and expansion
  • Solid background in Quality Management, with an understanding of Quality Management Systems or compliance-driven environments & Software
  • Experience supporting SMB customers at scale, with some exposure to enterprise accounts 
  • Experience working in regulated industries is an asset 
  • Familiarity with CRM systems and customer health tracking tools 
  • Strong communication and relationship-building skills 
  • Comfortable working in a growing, evolving environment where processes are still maturing

Success Indicators and Drivers

Retention & Health 

  • Gross Retention Rate (GRR) 
  • Net Revenue Retention (NRR) 
  • Percentage of accounts with current health status defined (Green / Yellow / Red)

Expansion

  • Expansion revenue generated (upsells, cross-sells) 
  • Ongoing Expansions
  • Percentage of eligible accounts with identified expansion opportunities

Engagement & Value 

  • QBR completion rate for eligible accounts 
  • Adoption trends across core platform features

Operational Effectiveness 

  • On-time renewals
  • Quality and consistency of CRM updates
  • Customer feedback trends (CSAT and qualitative feedback)

Compensation

  • Base salary + Bonus: Very competitive OTE

Perks

  • Full remote work opportunity – we are a virtual business 
  • Flexible hours – performance measured by outcomes and KPIs, not time logged 
  • Health Insurance + HSA 
  • Performance-based bonus 
  • Supportive and collaborative team environment 
  • Opportunity to grow with a scaling SaaS company 
  • Semi-annual in-person sync-ups to collaborate, plan, and celebrate wins

#LI-Remote

Thank you for considering this opportunity.  Funded.club Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.

Funded.club uses AI-assisted tools as part of our candidate sourcing and screening process. All applications are reviewed by a human recruiter, who makes all decisions about which candidates to progress. If your application seems like a good fit for the position, a real member of our team will contact you soon!