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Entry Level Customer Success Manager Remote Jobs in Hamilton, ON

Growthopia

Client Success Manager - Canada

Ottawa, ON · Remote

$80K - $100K/hr

Client Success Manager -- Remote Growthopia Most people in client success spend their days chasing tickets and writing status updates nobody reads. This role is different. You're working directly ...

Encircle

Account Manager

Kitchener, ON · On-site +1

CA$78K - CA$90K/yr

Account Manager Remote (Canada) | Hybrid Available - Kitchener, ON Reports to: Director, Customer Success Salary Range (base pay): $78,000 - $90,000 About Encircle Encircle is leading the $1.6 ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager Remote JobsEntry Level Customer Success Manager Remote Jobs in Hamilton, ON

Entry Level Customer Success Manager Remote information

What is an entry level customer success manager remote?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are the key skills and qualifications needed to thrive as an entry level customer success manager remote, and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What are some typical challenges faced by entry level remote customer success managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Entry Level Customer Success Manager Remote jobs in Hamilton, ON look for?

The top searched job categories for Entry Level Customer Success Manager Remote jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Entry Level Customer Success Manager Remote jobs?

Cities near Hamilton, ON with the most Entry Level Customer Success Manager Remote job openings:

Entry Level Customer Success Manager Remote jobs near you

Client Success Manager - Canada

Growthopia

Ottawa, ON • Remote

$80K - $100K/hr

Full-time

Posted 4 days ago

Job description

Client Success Manager — Remote

Growthopia

Most people in client success spend their days chasing tickets and writing status updates nobody reads. This role is different. You're working directly with entrepreneurs who are trying to build something real, and your job is to help them get there.

We run the full content engine for founders, business owners, and experts across TikTok, Instagram, YouTube, and Facebook. Strategy, scripts, editing, posting, all of it. Our clients just show up on camera. We handle the rest.

We're growing fast and we need someone great to help us keep our clients winning.

The Role

You own a portfolio of client accounts. You are their person. The one they trust, the one who keeps things moving, and the one who holds them accountable when they need a push.

You are the liaison between our clients and every internal team at Growthopia. When something needs to happen, you make sure it does. You report directly to the Project Manager who owns the pipeline of deliverables, but you are responsible for the communication and coordination that keeps everything flowing.

A huge part of this role is client accountability. Clients have to do their part. Uploading footage, approving scripts, reviewing final edits. When they stall, the whole engine stalls. Your job is to keep them moving, kindly but relentlessly.

What You'll Actually Do
  • Be the primary point of contact for 30 clients across Slack, email, and regular Zoom calls
  • Onboard new clients, run kickoff calls, and get them set up in our systems
  • Coordinate between clients and internal teams so nothing gets stuck
  • Send filming guidelines and answer questions on setup, equipment, framing, and lighting
  • Hold clients accountable for uploading footage, approving scripts, and signing off on final edits
  • Chase approvals, signatures, and missing footage, kindly but relentlessly
  • Report on campaign performance and advise clients on next steps
  • Flag risks early and deescalate when things get tense


The Opportunity

Base salary is $3,500 USD/month. After a client completes their first 3 months, you earn 5% commission on their monthly revenue. 

Team lead roles are open as we grow. When clients expand their service from you upselling them, you also earn 10% on upsells.

OTE: $80-100K USD

Your income is directly tied to how well you take care of people. That's the point.

You're the Right Person If
  • You genuinely love talking to people and clients look forward to hearing from you
  • You're almost annoyingly organized. Every client, every day, nothing slips.
  • You communicate constantly, internally and with clients, without being asked
  • You can coach someone with conviction and still be patient when results take time
  • You can deescalate a frustrated client and come out the other side with the relationship intact
  • You work hard and you take ownership. This is not a clock-in-clock-out role.
  • You understand sales and you're comfortable with it
  • You're genuinely passionate about marketing, social media, and short-form video
  • You're coachable. We'll teach you the hard skills. You bring the attitude.


Tools You'll Use

Monday.com, Slack, Gmail, Google Drive, Zoom, Calendly, DocuSign