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Remote Customer Success Jobs in Vaughan, ON (NOW HIRING)

Funded.club

Customer Success Manager

Toronto, ON · Remote

The Ideal Candidate We are seeking our first dedicated Customer Success Manager (CSM) to support a ... Full remote work opportunity - we are a virtual business * Flexible hours - performance measured by ...

Plooto

Customer Success Manager

Toronto, ON · On-site +1

The Role We are looking for a Customer Success Manager (CSM) to join our Sales team and play a key ... This is a fully remote role open to candidates in BC, AB, ON, and NS. There is one open vacancy.

Lone Wolf Technologies

Customer Success Manager

Toronto, ON · On-site +1

CA$75K - CA$85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...

AfterShip

Customer Success Manager

Toronto, ON · On-site +1

We are looking for a Customer Success Manager (Hybrid-Scale) to manage a strategic book of 100 ... Remote-first/hybrid-flexible work setups * Healthcare coverage offered from day 1 * Retirement ...

New

hive.co

Manager, Customer Success

Toronto, ON · Remote

CA$100K - CA$146K/yr

The Role We're looking for a Manager of Customer Success to lead and scale our Customer Success ... Work fully remote in Canada: where you're most productive whether that be from your house, or ...

Recharge

Customer Success Manager (Toronto)

Toronto, ON · Remote

CA$94K - CA$118K/yr

The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy ... Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge ...

Caribou

Senior Customer Success Associate

Toronto, ON · On-site +1

$65K - $80K/yr

Customer Success at Caribou combines consulting, project management, analytics, training, and marketing to care workers. The role is varied and the learning curve is significant. This is a fit if you ...

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Karbon

Customer Success Manager - SMB

Toronto, ON · Remote

As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...

Tali AI

Bilingual Customer Success Specialist

Toronto, ON · On-site +1

CA$55K - CA$75K/yr

As Bilingual Customer Success Specialist , you aren't just solving problems, you are the architect ... Remote and hybrid work options & flexible work hours * Comprehensive health and wellness coverage ...

Pine Services Group

Client Success Manager

Toronto, ON · Remote

Client Success Manager Remote About the Opportunity One of Pine's portfolio companies is hiring ... Maintain accurate account and pipeline records in the company's CRM What We're Looking For * 3+ ...

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Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Vaughan, ON

Remote Customer Success information

See Vaughan, ON salary details

$19.4K

$70.5K

$133.9K

How much do remote customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote customer success in Vaughan, ON is $70,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,791.00 and $94,614.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What job categories do people searching Remote Customer Success jobs in Vaughan, ON look for?

The top searched job categories for Remote Customer Success jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Remote Customer Success jobs?

Cities near Vaughan, ON with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Vaughan, ON as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $70,520 per year, or $33.9 per hour.

Customer Success Manager

Funded.club

Toronto, ON • Remote

Full-time

Medical

Posted 18 days ago

Job description

About Isolocity

Isolocity is a growing B2B SaaS company and a leading provider of quality management software solutions for businesses operating in regulated and quality-driven environments. Our platform helps organizations streamline quality processes, improve compliance, and drive operational efficiency across industries such as Manufacturing, Food, Health Sciences, Cannabis, and others.

We are committed to empowering our clients with the tools, guidance, and structure they need to build and maintain effective Quality Management Systems.

The Ideal Candidate

We are seeking our first dedicated Customer Success Manager (CSM) to support a primarily SMB customer base, with responsibility for retention, expansion, and long-term value realization. This role will also support a small number of enterprise customers that require higher levels of coordination and strategic engagement.

You are comfortable working in quality-focused, regulated environments and enjoy helping customers translate quality management concepts into practical, scalable software workflows. You thrive in a growing organization, balancing structured playbooks with evolving processes, and enjoy building trusted relationships with customers over time.

Responsibilities

  • Own post-onboarding relationships for a portfolio of primarily SMB customers, including some Enterprise accounts
  • Serve as the primary point of contact for ongoing customer success, expansions, retention, and value realization 
  • Conduct structured customer check-ins and periodic reviews to ensure adoption, progress, and outcomes 
  • Monitor customer health signals including usage, engagement, feedback, and risk indicators 
  • Proactively identify at-risk accounts and execute retention strategies in collaboration with internal teams 
  • Identify expansion opportunities such as additional users, modules, or services based on customer needs and maturity 
  • Work with customers to ensure timely renewals of the Isolocity software 
  • Lead Quarterly Business Reviews (QBRs) primarily for higher-value or enterprise customers 
  • Encourage effective adoption through a mix of guided engagement and self-service resources 
  • Contribute to the refinement of Customer Success playbooks, processes, and templates 
  • Share insights on customer challenges, success patterns, and product gaps with internal teams 
  • Collaborate closely with Support, Onboarding, Product, and Sales teams to improve the overall customer experience

Experience

  • 2-4 years of experience in Customer Success, Account Management, or a related SaaS role with a focus on retention and expansion
  • Solid background in Quality Management, with an understanding of Quality Management Systems or compliance-driven environments & Software
  • Experience supporting SMB customers at scale, with some exposure to enterprise accounts 
  • Experience working in regulated industries is an asset 
  • Familiarity with CRM systems and customer health tracking tools 
  • Strong communication and relationship-building skills 
  • Comfortable working in a growing, evolving environment where processes are still maturing

Success Indicators and Drivers

Retention & Health 

  • Gross Retention Rate (GRR) 
  • Net Revenue Retention (NRR) 
  • Percentage of accounts with current health status defined (Green / Yellow / Red)

Expansion

  • Expansion revenue generated (upsells, cross-sells) 
  • Ongoing Expansions
  • Percentage of eligible accounts with identified expansion opportunities

Engagement & Value 

  • QBR completion rate for eligible accounts 
  • Adoption trends across core platform features

Operational Effectiveness 

  • On-time renewals
  • Quality and consistency of CRM updates
  • Customer feedback trends (CSAT and qualitative feedback)

Compensation

  • Base salary + Bonus: Very competitive OTE

Perks

  • Full remote work opportunity - we are a virtual business 
  • Flexible hours - performance measured by outcomes and KPIs, not time logged 
  • Health Insurance + HSA 
  • Performance-based bonus 
  • Supportive and collaborative team environment 
  • Opportunity to grow with a scaling SaaS company 
  • Semi-annual in-person sync-ups to collaborate, plan, and celebrate wins

#LI-Remote

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