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Entry Level Customer Service Jobs in Worcester, MA

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Entry Level Customer Service information

See Worcester, MA salary details

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How much do entry level customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level customer service in Worcester, MA is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What are the most commonly searched types of Customer Service jobs in Worcester, MA?

The most popular types of Customer Service jobs in Worcester, MA are:

What are popular job titles related to Entry Level Customer Service jobs in Worcester, MA?

For Entry Level Customer Service jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Service jobs in Worcester, MA look for?

The top searched job categories for Entry Level Customer Service jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Entry Level Customer Service jobs?

Cities near Worcester, MA with the most Entry Level Customer Service job openings:

Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,002 per year, or $18.8 per hour.

Customer Service & Sales Representatives

CORE STRATEGIES SOLUTIONS INC

Waltham, MA • On-site

$35 - $45/hr

Full-time

Re-posted 4 days ago

Job description

Position Overview:
We are currently hiring Customer Service & Sales Representatives who are looking to build a long-term career in business development, sales leadership, and client relations. This is an entry-level role with full, hands-on training provided. The right candidate will enjoy working in a team environment, building strong customer relationships, and having a clear path toward advancement.

Responsibilities:

  • Serve as the face of our clients to new and existing customers

  • Deliver exceptional customer service and product knowledge

  • Maintain accurate records of customer interactions and sales

  • Attend team training sessions and workshops for ongoing development

  • Meet performance goals in a fast-paced, supportive environment

What We Offer:

  • Full training – no prior experience necessary

  • Hands-on mentorship from senior team members

  • Advancement opportunities into leadership and management

  • Team outings, travel opportunities, and a dynamic company culture

  • W2, full-time employment with upward mobility

Qualifications:

  • High school diploma or equivalent (required)

  • Excellent communication and interpersonal skills

  • A positive, coachable attitude and strong work ethic

  • Authorization to work in the U.S.

  • Must be comfortable working on-site and engaging with customers face-to-face