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Entry Level Customer Service Jobs in Worcester, MA

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How much do entry level customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level customer service in Worcester, MA is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What are the most commonly searched types of Customer Service jobs in Worcester, MA?

The most popular types of Customer Service jobs in Worcester, MA are:

What are popular job titles related to Entry Level Customer Service jobs in Worcester, MA?

For Entry Level Customer Service jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Service jobs in Worcester, MA look for?

The top searched job categories for Entry Level Customer Service jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Entry Level Customer Service jobs?

Cities near Worcester, MA with the most Entry Level Customer Service job openings:

Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,002 per year, or $18.8 per hour.

Bertera Nissan Entry Level Service Advisor & Customer Representative

Bertera Nissan

Auburn, MA • On-site

$54K - $65K/yr

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

Bertera Nissan is currently seeking a motivated and customer-focused individual to join our team as an Entry Level Service Advisor & Customer Representative. In this role, you will be responsible for assisting customers with their service needs, providing exceptional customer service, and ensuring that all vehicles are serviced in a timely and efficient manner.

Responsibilities:
- Greet customers and assist them with scheduling appointments for service
- Communicate with customers to gather information about their vehicle’s service needs
- Provide estimates for service costs and recommend additional services as needed
- Coordinate with the service department to ensure that work is completed on time
- Follow up with customers to ensure their satisfaction with the service provided
- Handle customer inquiries and concerns in a professional and timely manner
- Maintain a high level of product knowledge and stay up to date on industry trends and developments

Qualifications:
- High school diploma or GED required; college degree preferred
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Excellent organizational and time management skills
- Basic computer skills and familiarity with automotive service software
- Willingness to learn and grow within the automotive industry

This position offers a competitive salary ranging from $54k to $65k, depending on experience, as well as benefits such as health insurance, paid time off, and opportunities for advancement within the company. If you are a motivated and customer-oriented individual looking to start a career in the automotive industry, we would love to hear from you. Apply today to join the Bertera Nissan team!