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Entry Level Customer Service Jobs in Worcester, MA

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Looking for a role where your customer service skills actually lead to a management position? We are looking for ambitious communicators who want more than just a basic entry-level job. If you have a ...

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Looking for a role where your customer service skills actually lead to a management position? We are looking for ambitious communicators who want more than just a basic entry-level job. If you have a ...

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We are actively hiring for our local customer service team and looking for people who thrive in a fast-paced, social environment. We want individuals who bring a "sports-minded" energy to the ...

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We are actively hiring for our local customer service team and looking for people who thrive in a fast-paced, social environment. We want individuals who bring a "sports-minded" energy to the ...

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The Retail Service Representative will focus on providing entry-level customer service for delivery partners and customers. RESPONSIBILITIES : * Performs entry level clerical work related to RbA CORO ...

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Customer Service Associate

Northborough, MA · On-site

$15 - $20.50/hr

... entry level, union-represented role that offers qualified candidates an opportunity to join a ... Due to the essential nature of the services we provide our customers, National Grid's Contact ...

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Entry Level Customer Service information

See Worcester, MA salary details

$9

$18

$26

How much do entry level customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level customer service in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are the most commonly searched types of Customer Service jobs in Worcester, MA?

The most popular types of Customer Service jobs in Worcester, MA are:

What are popular job titles related to Entry Level Customer Service jobs in Worcester, MA?

For Entry Level Customer Service jobs in Worcester, MA, the most frequently searched job titles are:

What cities near Worcester, MA are hiring for Entry Level Customer Service jobs?

Cities near Worcester, MA with the most Entry Level Customer Service job openings:

Infographic showing various Entry Level Customer Service job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Entry-Level Customer Service & Management Trainee | Paid Training

Boston Direct Inc

Natick, MA • On-site

$45K - $55K/yr

Full-time

Posted 2 days ago

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Job description

Looking for a role where your customer service skills actually lead to a management position?

We are looking for ambitious communicators who want more than just a basic entry-level job. If you have a background in hospitality, customer service, or the service industry, you already have the soft skills we are looking for. We will teach you the rest.

We only promote from within. Every single manager in our office started in this exact entry-level role.

What You Will Do:

  • Face-to-Face Support: Guide local customers through account setups, service upgrades, and general inquiries with a positive, professional attitude.
  • Campaign Coordination: Help our team execute daily outreach strategies and maintain a professional footprint in our local markets.
  • Skill Building: Attend daily workshops focused on emotional intelligence, public speaking, and business operations.
  • Trainer Progression: Once you master the basics of customer service, step into a trainer role to interview, onboard, and mentor new team members.

What We Bring to the Table:

  • Weekly Income: Consistent weekly pay structure layered with performance incentives.
  • Uncapped Growth: A transparent, strict merit-based promotion pipeline.
  • Comprehensive Mentorship: Daily 1-on-1 coaching with office leadership.
  • Team Atmosphere: A vibrant, team-first environment that celebrates success rather than micromanaging.

What You Need:

  • A highly outgoing personality and a genuine enjoyment of interacting with people.
  • A strong "student mentality" and a willingness to learn our proven systems.
  • Reliable transportation to our daily morning meetings at the local office.
  • Must be 18+ and available for full-time work.

Our interview schedule is filling up fast. Submit your application today for immediate consideration!