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Entry Level Customer Service Representative Jobs in Madison, WI

Caliber

Customer Service Representative

Watertown, WI · On-site

$15.25 - $20.75/hr

Service Center Watertown - Summit Job Summary Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to ...

Uniroyal Engineered Pro

CUSTOMER SERVICE REP

Stoughton, WI · On-site

$21 - $23/hr

As a Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers across the United States. Your role is ...

Caliber

Customer Service Representative

Middleton, WI · On-site

$16.50 - $22.25/hr

Service Center Middleton WI Job Summary Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to ...

Graybar

Customer Service Representative

Madison, WI · On-site

$22/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering ...

Graybar

Customer Service Representative

Madison, WI · On-site

$22/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Madison, WI

Entry Level Customer Service Representative information

See Madison, WI salary details

$9

$18

$27

How much do entry level customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level customer service representative in Madison, WI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Madison, WI? The most popular types of Customer Service Representative jobs in Madison, WI are:
What cities near Madison, WI are hiring for Entry Level Customer Service Representative jobs? Cities near Madison, WI with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,402 per year, or $18.9 per hour.

Customer Service Representative

Evansville Ford

Evansville, WI • On-site

$30K - $50K/yr

Full-time

Re-posted 10 days ago

Job description

As a BDC-Sales and service Representative at Evansville Ford, you will play a vital role in driving customer engagement and supporting the sales team by managing and responding to inbound and outbound communications. You will serve as a key point of contact for prospective and existing customers, ensuring exceptional service and timely follow-up to help grow our dealership's customer base and enhance overall satisfaction.

Responsibilities
  • Respond promptly to inbound customer inquiries via phone, email, and online platforms.
  • Conduct outbound calls to prospective customers to schedule appointments and follow up on leads.
  • Maintain accurate and up-to-date records in the dealership management system.
  • Collaborate with sales and service teams to ensure seamless customer experiences.
  • Assist in promoting dealership specials and events to increase customer engagement.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Previous experience in a customer service or sales support role preferred.
  • Proficiency with computer systems and CRM software.
  • Reliable and self-motivated with a positive attitude.
Benefits
  • Competitive salary ranging from $30,000.00 to $50,000.00.
  • Opportunities for professional growth and development.
  • Supportive team environment.
  • Employee discounts and special offers.
About the Company

Evansville Ford is a trusted automotive dealership located in Evansville, WI, committed to providing outstanding vehicle sales and service experiences. We pride ourselves on our customer-first approach and our knowledgeable, friendly team dedicated to meeting the needs of our community.

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