ZipRecruiter

Log In

2

Entry Level Customer Service Representative Jobs in Gary, IN

Zeta Group Inc

Customer Service Rep

Merrillville, IN · On-site

$3.2K - $5.0K/mo

Customer Service Representative Company Overview Zeta Group Inc. is excited to announce an opening for a Customer Service Representative. This full-time position is an excellent opportunity for ...

New

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Training & development Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Gary, IN

Entry Level Customer Service Representative information

See Gary, IN salary details

$9

$18

$26

How much do entry level customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level customer service representative in Gary, IN is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.82 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Gary, IN?

The most popular types of Customer Service Representative jobs in Gary, IN are:

What cities near Gary, IN are hiring for Entry Level Customer Service Representative jobs?

Cities near Gary, IN with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Gary, IN as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,906 per year, or $18.7 per hour.

Customer Service Rep

Zeta Group Inc

Merrillville, IN • On-site

$3.2K - $5.0K/mo

Full-time

Posted yesterday

New

Job description

Job Posting: Customer Service Representative

Company Overview

Zeta Group Inc. is excited to announce an opening for a Customer Service Representative. This full-time position is an excellent opportunity for individuals passionate about providing outstanding customer service and who are eager to make a significant impact within a dynamic team environment. Please note, this is not a remote job and will require the candidate to work onsite at our headquarters.

At Zeta Group Inc., we pride ourselves on fostering a collaborative work culture where creativity and efficiency are encouraged. As a Customer Service Representative, you will be at the forefront of our operations, ensuring that our clients receive the best possible experience with our products and services.

Duties and Responsibilities
  • Meet with customers and provide personalized product demonstrations.
  • Build relationships by identifying customer needs and recommending the best solutions.
  • Educate customers on product features and benefits.
  • Help customers make informed purchasing decisions.
  • Follow up with customers to ensure satisfaction and manage any post-purchase issues.
  • Deliver excellent customer service, aiming to exceed customer expectations.
  • Work toward individual and team sales goals to contribute to the company's overall targets.
  • Participate in daily training sessions and team meetings to sharpen skills and stay updated on product knowledge.
  • Handle customer complaints and resolve issues promptly to maintain the company's reputation for service excellence.
  • Maintain a thorough understanding of all company products, services, and promotional campaigns.
  • Prepare and present reports on customer interactions and feedback to management.
  • Collaborate with the sales team to develop strategies to improve customer engagement and retention.
  • Assist in the creation of promotional materials and participate in events to showcase the company's offerings.
  • Stay informed about industry trends and customer service practices to continuously improve skills and knowledge.
  • Manage multiple customer inquiries simultaneously while maintaining attention to detail and courtesy.
  • Utilize CRM systems to effectively track customer interactions and sales processes.
  • Adhere to all company policies and procedures to ensure operational efficiency.
Requirements
  • Proven experience as a Customer Service Representative or similar role.
  • Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
  • High school diploma or equivalent; further education or certification in Customer Service is a plus.
  • Excellent interpersonal skills with a focus on rapport-building, listening, and questioning skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Ability to multitask and manage time effectively.
  • High level of professionalism and a customer-centric attitude.
  • Strong problem-solving skills and the ability to think under pressure.
  • Commitment to ongoing personal and professional development.
  • Ability to work well in a team environment and contribute to team goals.
  • Flexibility to work in shifts, during weekends, or holidays if required.
  • Knowledge of the industry’s products and services is preferred.
  • Physical ability to stand for extended periods and handle the demands of a retail environment.
  • Attention to detail and the ability to maintain confidentiality and integrity in all aspects of the job.
  • Passion for helping others and creating a positive, impactful customer experience.