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Entry Level Customer Service Representative Jobs in Carson, CA

CSN Collision

Customer Service Representative

Gardena, CA · On-site

$16.25 - $22.25/hr

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to ...

CSN Collision

Customer Service Representative

Gardena, CA · On-site

$16.50 - $22.25/hr

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to ...

CSN Collision

Customer Service Representative

Gardena, CA · On-site

$16.25 - $22.25/hr

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to ...

dbi

Customer Service Representative

Burbank, CA · On-site

$17 - $23.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Customer Service Representatives will demonstrate a thorough understanding of the customer's request aligning goals and objectives resulting in exceptional service, customer retention and ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Carson, CA

Entry Level Customer Service Representative information

See Carson, CA salary details

$10

$19

$28

How much do entry level customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level customer service representative in Carson, CA is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.88 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Carson, CA?

The most popular types of Customer Service Representative jobs in Carson, CA are:

What cities near Carson, CA are hiring for Entry Level Customer Service Representative jobs?

Cities near Carson, CA with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Carson, CA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,889 per year, or $19.7 per hour.

Customer Service Representative

CSN Collision

Gardena, CA • On-site

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors

Requirements

·       Greet customers in a friendly and inviting manner by phone and in person.

·       Properly secure repair authorizations for customer vehicle repair.

·       Create customer files.

·       Collect and update all customer information.

·       Handle clerical aspects of Insurance Claims and Supplements.

·       Open repair orders in estimating system.

·       Confirm coverage and deductibles with insurance companies for all repair orders. 

·       Update customer on vehicle status two to three times a week and update notes in estimating system.

·       Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.

·       Meet daily with Estimator and Production Manager to ensure accurate updates are given.

·       Update car rental program daily.

·       Receive cash, checks and credit card payments from customers. Record payments in estimating system.

·       Assist with closing files for delivery.

·       Check the exceptions tab in estimating system throughout the repair process.

·       Ensure all parts have been received and invoices are posted.

·       Confirm all labor has been assigned accordingly.

·       Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.

·       Deliver customer vehicles.

·       Collect payments (i.e. deductibles, insurance drafts, etc.).

·       Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.

·       Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)

·       Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility

·       Conducts routine tasks as directed

·       Closely supervised with little latitude for independent judgment

Benefits

401k Match

Vacation

Sick Pay

Holiday

Medical, dental, Vision Insurance