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Entry Level Customer Service Representative Jobs in Boston, MA

U-Haul

Customer Service Representative

East Walpole, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Hathorne, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Safeguard

Customer Service Representative

Sharon, MA · On-site

$45K - $48K/yr

As a Customer Service Representative for Safeguard, your ability to listen, understand and solve problems to daily business challenges will prove vital in acquiring and keeping customers coming back.

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

Customer Service Representative SchureMed (Schuerch Corporation) is a Boston-area medical device manufacturer serving hospitals and surgical teams worldwide. We're hiring a Customer Service ...

Technipower

Customer Service Representative

Beverly, MA · On-site

$55K - $60K/yr

I have client located in the Beverly, MA area that has an opportunity for a Customer Service Representative. If you or any of your colleagues are interested in discussing this role, please click ...

IICRC

Customer Service Representative

Wilmington, MA · On-site

$20 - $26/hr

Customer Service Representative Seeking a full-time CSR for a fast paced office 8 am-5pm. As the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Boston, MA

Entry Level Customer Service Representative information

See Boston, MA salary details

$10

$20

$29

How much do entry level customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Boston, MA?

The most popular types of Customer Service Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Customer Service Representative jobs?

Cities near Boston, MA with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Boston, MA as of August 2026, with employment types broken down into 5% As Needed, 80% Full Time, 10% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $42,527 per year, or $20.4 per hour.

Customer Service Representative

MACOM Technology Solutions Holdings

Lowell, MA

$16 - $21.75/hr

Full-time

Posted 28 days ago

Job description

Customer Service Representative

Job Description:

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines.  Primarily responsible for order management with a high degree of accuracy.  Also expected to work with other departments to resolve various customer problems/issues.

Primary Responsibilities:

  • Provide accurate and complete response to high volume of incoming customer service inquiries
  • Order Entry/Management - new orders, return orders, sample orders, credits, debits
  • Maintain backlog to reflect customer requirements, manage all expedite requests
  • Handle customer complaints and/or elevate when necessary.
  • Coordinate with various other departments to solve problems
  • Exercises good judgment within defined practices and procedures to determine appropriate action.
  • Build relationships and trust though out the company and with customers.

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