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Entry Level Customer Service Representative Jobs in Boston, MA

Robert Half

Customer Service Representative

Danvers, MA · On-site

$55K - $65K/yr

Our client is looking for a Customer Service Rep with at least 1-2 years of experience, top notch communication skills, and personality is key. Day-to-day responsibilities involve processing orders ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Job Summary Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Somerville, MA

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative\u007C Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Boston, MA

Entry Level Customer Service Representative information

See Boston, MA salary details

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How much do entry level customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Boston, MA?

The most popular types of Customer Service Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Customer Service Representative jobs?

Cities near Boston, MA with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Boston, MA as of August 2026, with employment types broken down into 5% As Needed, 80% Full Time, 10% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $42,527 per year, or $20.4 per hour.

Customer Service Representative

The New England Team

Natick, MA • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 9 days ago

Job description

Company Description

The New England Team is a marketing and management firm servicing the Metrowest and Boston areas. We have been rapidly growing over the last three years with expanding to six new locations in that time frame. Having been in business since 2011, we have developed lasting and permanent relationships with our Fortune 500 clients. 

Job Description

Customer Service Representative 

The New England Team is currently seeking a Customer Service Representative in Natick, MA. The Customer Service Representative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients' atmospheres and uphold a can-do attitude at all times. This position does include educating the consumer on products and services that we represent with the intention of gaining a sales. This interaction is done face to face versus over the phone in order for us to provide a higher level of customer service. 

Customer Service Representative Responsibilities:

  • Provide excellent face to face customer service inside of a retail location
  • Report any new customer acquisitions or account changes to management 
  • Postively and professional represent our clients and their products and services
  • Assist the consumer in making an educated purchase on the products and services we represent
  • Resolve customer support related issues and provide customers with proper solutions to their concerns
Qualifications

Job Requirements

  • At least 1+ year experience in a customer service, marketing or sales environment, willing to make acceptations for the right candidate 
  • Strong communication skills
  • A student mentality 
  • Ability to juggle multiple tasks simultaneously 
Additional Information

All your information will be kept confidential according to EEO guidelines.

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