ZipRecruiter

Log In

2

Entry Level Customer Service Manager Jobs in Arizona

Valin Corporation

Customer Service Manager

Chandler, AZ · On-site

$80K/yr

The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...

Goodwill

Customer Service Manager

Yuma, AZ

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

New

Goodwill

Customer Service Manager

Glendale, AZ · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Albertsons

Customer Service Manager

Scottsdale, AZ · On-site

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...

Goodwill

Customer Service Manager

Bullhead City, AZ

$18/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Western Pest Services

Customer Service Representative

Phoenix, AZ · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsEntry Level Customer Service Manager JobsEntry Level Customer Service Manager Jobs in Arizona

Entry Level Customer Service Manager information

What does an entry level customer service manager do?

An Entry Level Customer Service Manager oversees a team of customer service representatives, ensuring that customers receive prompt and effective assistance. Their responsibilities often include training new staff, addressing customer concerns, monitoring service quality, and implementing company policies. They play a key role in maintaining customer satisfaction and may also handle escalated issues or feedback. This position is ideal for individuals who are organized, have strong communication skills, and are interested in leadership roles within customer service.

What are the key skills and qualifications needed to thrive as an entry level customer service manager?

To thrive as an Entry Level Customer Service Manager, you need a solid grasp of customer service principles, basic management skills, and typically a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is highly valuable. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for motivating staff and resolving customer concerns. These skills ensure effective team performance, high customer satisfaction, and smooth daily operations.

What are some common challenges faced by entry level customer service managers, and how can they effectively address them?

Entry Level Customer Service Managers often encounter challenges such as balancing team workloads, handling escalated customer issues, and adapting to fast-paced environments. To address these challenges, it is important to develop strong communication skills, actively listen to both customer and team concerns, and implement clear processes for issue resolution. Building rapport with team members and seeking feedback from experienced colleagues can also help new managers navigate their responsibilities more confidently and foster a positive team culture.

What are the most commonly searched types of Customer Service Manager jobs in Arizona?

The most popular types of Customer Service Manager jobs in Arizona are:

What are popular job titles related to Entry Level Customer Service Manager jobs in Arizona?

For Entry Level Customer Service Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Service Manager jobs in Arizona look for?

The top searched job categories for Entry Level Customer Service Manager jobs in Arizona are:

What cities in Arizona are hiring for Entry Level Customer Service Manager jobs?

Cities in Arizona with the most Entry Level Customer Service Manager job openings:

Entry Level Customer Service Manager jobs near you
Infographic showing various Entry Level Customer Service Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Manager

Valin Corporation

Chandler, AZ • On-site

$80K/yr

Full-time

Posted 18 days ago

Job description

The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role oversees day-to-day department operations, establishes performance expectations, coaches and develops team members, and identifies opportunities to improve customer service processes, workflows, and overall departmental effectiveness.
The Customer Service Manager works closely with Operations, Accounting, Sales, IT, Marketing, and other business partners to address customer needs, support organizational priorities, and promote consistency across the company. The role also uses Epicor Prophet 21 (P21) and other business systems to monitor performance, standardize processes, and provide meaningful reporting and insights.
This position is accountable for the overall performance of the Customer Service function, including team leadership, service quality, process improvement, issue resolution, and alignment with company goals and policies.
Job Responsibilities:
  • Partners with the management team to develop and align customer service department policies and systems with the company's objectives and provide excellent customer experience.
  • Leads, coaches, and develops Customer Service Supervisors and team members to support strong performance, accountability, and employee growth.
  • Establishes individual and team performance expectations, goals, and service standards aligned with company priorities. Supports workforce planning, staffing decisions, employee selection, and onboarding for the Customer Service department.
  • Assists with ongoing CSR training and development, structuring training agendas for Customer Service Team members.
  • Monitor customer service metrics and implement corrective actions as needed, directly or through the Customer Service Supervisor.
  • Analyze service trends and recommend corrective actions to improve overall customer experience.
  • Provides regular feedback, conducts performance evaluations, recognizes strong performance, and addresses performance or conduct concerns in a timely and consistent manner.
  • Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.
  • Assists Customer Service Supervisors and Representatives in troubleshooting orders that require special handling.
  • Acts as a resource in resolving customer issues brought to the Department by utilizing excellent Valin process knowledge and strong skills in negotiating and selling.
  • Maintains in-depth working knowledge of Valin's systems and processes.
  • Ensure effective utilization of customer service technologies.
  • Establish performance goals and conduct regular performance evaluations.
  • Performs other related duties as assigned.

Education and Qualifications
  • Bachelor's degree in management, Economics, Marketing, Business, or a related field, or an equivalent combination of education and relevant work experience
  • Minimum 3 years experience with Customer Service Strategies, Policies and Customer Service Policy Development and Employee management
  • Knowledge of basic industrial distribution principles and practices
  • High-energy, proactive self-starter with drive, initiative and analytical skills
  • Ability to design and implement solutions for processes that are not always evident
  • Strong collaboration and communication skills to work with other areas of the organization to improve corporate performance
  • Must be multi-tasking, detail oriented, flexible, and a collaborative team player
  • Proficiency in Microsoft Office Suite and experience using Epicor P21, Microsoft Dynamics, and RingCentral

Physical Capabilities and Requirements:
  • Must be able to sit or stand at a workstation while using a computer and standard office equipment for extended periods of time.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to travel up to 25% of the time to company locations or offsite events. Travel may include overnight stays.

Compensation Details: The expected starting rate of pay for this position is $80,000 annually, depending on experience.
Why should you join Valin Corporation?
At Valin, we pride ourselves on providing complex and tailored solutions to meet the unique needs of our customers. Our commitment to excellence and innovation sets us apart in the industry, making us a leader in delivering impactful results.
What truly makes us special is our workplace culture. We foster an environment that is collaborative, respectful, and inviting. Here, your voice is heard, your ideas are valued, and your contributions make a real difference. Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best.
Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community. Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution.
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Apply