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Entry Level Csr Jobs in Madison, WI (NOW HIRING)

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How much do entry level csr jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level csr in Madison, WI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What does an entry level CSR do?

An entry level Customer Service Representative (CSR) is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle incoming calls, emails, or chats from customers, document interactions, and escalate issues as needed. Entry level CSRs are expected to maintain a positive attitude, work efficiently, and follow company policies to ensure customer satisfaction and support business operations.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is common. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by entry-level customer service representatives and how can they be managed?

Entry-level Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning company systems quickly. To manage these challenges, it's important to stay organized, actively listen to customers, and seek guidance from more experienced team members. Many companies provide structured training and continuous support, so taking advantage of these resources can help new CSRs build confidence and develop effective problem-solving skills.

What is the difference between Entry Level Csr vs Customer Service Representative?

AspectEntry Level CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCommon in retail, telecom, hospitalityWidespread across various industries including retail, finance, healthcare
Search & Comparison IntentEntry level roles, beginner customer support jobsExperienced roles, career progression in customer service

Both roles focus on customer interaction, but Entry Level Csr typically refers to initial support positions requiring minimal experience, while Customer Service Representative can include more experienced roles with additional responsibilities. Understanding these differences helps job seekers target the right positions based on their experience level.

What are the most commonly searched types of Csr jobs in Madison, WI?

The most popular types of Csr jobs in Madison, WI are:

What are popular job titles related to Entry Level Csr jobs in Madison, WI?

For Entry Level Csr jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Entry Level Csr jobs in Madison, WI look for?

The top searched job categories for Entry Level Csr jobs in Madison, WI are:

What cities near Madison, WI are hiring for Entry Level Csr jobs?

Cities near Madison, WI with the most Entry Level Csr job openings:

Entry Level Csr jobs near you
Infographic showing various Entry Level Csr job openings in Madison, WI as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,402 per year, or $18.9 per hour.

Customer Service Representative

Southport Engineered Systems

Madison, WI • On-site

$16 - $22/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative
Inside Sales/Customer Service Representative
Residential Plumbing & HVAC — All Markets
Company
Southport Plumbing, Heating & Cooling
Location
Madison, WI. This position is on-site
Reports To
Branch Manager
Division
Residential Plumbing & HVAC
Employment Type
Full-Time, Monday through Friday, 8AM to 4:30PM
Compensation
Competitive hourly wage plus benefits
About the Role
The Customer Service Representative is the first voice a Southport customer hears — and often the reason they call back. You turn inbound calls and online leads into booked appointments, answer questions with confidence, and make every customer feel like they're in good hands before a technician ever shows up at their door.
This is a relationship-first, detail-first role. You'll gather the information technicians need to arrive prepared and resolve problems on the first visit, follow up after completed jobs to confirm the customer is happy, and build long-term relationships with Southport Shield Members by scheduling their routine maintenance throughout the year. The best CSRs here aren't order-takers — they're trusted advisors who genuinely care about the people they talk to every day.
What You'll Do
Inbound Calls & Booking
  • Answer the main line and online chat promptly and professionally — with warmth and urgency, every time.
  • Convert inbound calls and online leads into booked appointments by asking the right questions, understanding the customer's situation, and matching them to the right service.
  • Gather accurate, detailed job information — problem description, home access, customer history, and any special circumstances — so technicians arrive prepared for first-call resolution.
  • Present service options and membership opportunities clearly and without pressure, helping customers make informed decisions.
  • Handle a high volume of calls efficiently while never making a customer feel rushed.
Customer Relationships & Follow-Up
  • Follow up after completed service calls to confirm the customer is satisfied and the job was done to their expectations.
  • Resolve customer concerns from start to finish — no passing the buck. Escalate to the General Manager only when a situation genuinely requires it.
  • Proactively call Southport Shield Members to schedule routine maintenance visits and keep their service plan on track throughout the year.
  • Maintain accurate customer records, notes, and communication history in ServiceTitan after every interaction.
Scheduling Support
  • Communicate booked appointments clearly to the Dispatcher with all relevant job details so the board is built accurately from the start.
  • Support the Dispatcher during high-volume periods by helping manage appointment confirmations, reschedules, and customer callbacks.
  • Look for opportunities to fill schedule gaps with waitlisted customers or upcoming maintenance visits.
Administrative & Team Support
  • Support branch administrative needs during quiet periods between calls — data entry, follow-up lists, membership outreach.
  • Participate in daily team huddles with the Dispatcher and General Manager to align on the day's schedule and priorities.
  • Take on additional responsibilities as needed to support the team and our customers.
What Makes You a Fit
Required
  • A genuine people-person who enjoys helping others and stays calm, warm, and professional even when a customer is frustrated.
  • 1–2 years of customer service experience in a phone-based or service environment.
  • Strong listening and communication skills — you ask the right questions, capture the details accurately, and leave customers feeling heard.
  • Comfortable managing multiple conversations and tasks at once without losing your composure or missing details.
  • Self-motivated, organized, and dependable — you own your follow-up list and nothing slips.
  • Reliable – when a customer needs us, they need us. We need to be there for them.
  • High school diploma or equivalent.
Preferred
  • Experience with ServiceTitan or similar field service management or CRM software — we'll train you if not.
  • Experience with sales or outreach.
Why Southport
Southport Plumbing, Heating & Cooling is building toward becoming Wisconsin's most trusted name in residential service and replacement. As a Customer Service Representative, you're the first impression we make — and the relationship that brings customers back. If you're a people-first communicator who takes pride in doing things right and building genuine connections with customers, we'd love to talk.
Southport Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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