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How much do entry level cruise line customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
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Entry Level Cruise Line Customer Service jobs near you
Creative Administrator

Creative Administrator

Norwegian Cruise Line Holdings Ltd

Tampa, FL • On-site

Full-time

Posted 7 days ago

New

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Support the ongoing creative process for Norwegian Cruise Line Holding's creative and development operation.
  • This includes Norwegian Cruise Line, Regent Seven Seas Cruises, and Oceania Cruises.
  • Performing routine administrative functions and collaborating daily with Artistic Integrity, Theatrical Operations, and Facilities department..

POSITION RESPONSIBILITIES:
  • Provide leadership support and administrative assistance, such as writing/editing Creative Studios informational bulletins, creating forms, spreadsheets, recording entertainment rating data, and drafting memos.
  • Support multiple aspects of the contractor/vendor payment process, including coding assigned invoices, responding to payment inquiries, maintaining SDC agreements/payments, and processing creative/music licensing agreements.
  • Facilitate the music licensing process by reviewing invoices and agreements for necessary information, recording fees/details, sending agreements to leadership for signing, and communicating directly with music licensing agencies as needed.
  • Build purchase requests and purchase orders, update checkbooks, and analyze general ledgers, providing information and support for monthly budget reviews.
  • Secure suites or cabins for creative/artistic corporate employees and creative project teams.
  • Communicating with vessel personnel and port agents regarding arrivals, airport-to-ship transports, changes/cancellations, and essential travel information.
  • Schedule creative reviews, coordinate creative/artistic visitors, and support Creative Studios special events logistics- this includes arranging air transportation, ground transportation, hotel accommodations, sending reminders, extending welcomes, and organizing catering when necessary.
  • Facilitate NDAs for new creative projects, production companies, and designers before show decks or creative information is exchanged.
  • Support Creative Project Managers to ensure they all operate under and understand company policies and procedures.
  • Provide backup, and coverage support to the Artistic Administrative Coordinator as needed.
  • Perform job related functions as assigned..

QUALIFICATIONS:
DEGREE TYPE:
  • High School Diploma.

EXPERIENCE:
  • Minimum 2 years experience in an office/administrative assistance.
  • Cruise industry theatrical entertainment experience a plus..

COMPETENCIES & SKILLS:
  • Interpersonal skills necessary to effectively communicate with a range of business partners and internal Management and personnel.
  • Strong organizational skills and attention to detail.
  • Strong problem-solving skills preferred.
  • Strong ability to multi-task and shift priorities frequently as necessary.
  • Excellent written and verbal communication skills.
  • Ability to work independently.
  • Strong time management, planning and execution/implementation skills.
  • Knowledge of or ability to quickly learn cruise ship entertainment operations and ability to effectively support cruise ship entertainment.
  • Strong proficiency with Microsoft Office programs with emphasis on Outlook, Word, Teams, and Excel.
  • Proficiency in Monday.com and AMOS preferred..

CERTIFICATIONS & LICENSES:
  • Valid and current driver's license required..

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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