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Entry Level Computer Support Specialist Jobs in Stockbridge, GA

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Computer programming skills or previous technical support experience

Zoomcar

Technical Support Specialist

Atlanta, GA · On-site

$60 - $80/hr

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Zoomcar

Senior Technical Support Specialist

Atlanta, GA · On-site

$70 - $90/hr

We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

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All JobsComputer Support Specialist JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Stockbridge, GA

Entry Level Computer Support Specialist information

See Stockbridge, GA salary details

$13

$22

$35

How much do entry level computer support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level computer support specialist in Stockbridge, GA is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.43 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

More about Entry Level Computer Support Specialist jobs

What job categories do people searching Entry Level Computer Support Specialist jobs in Stockbridge, GA look for?

The top searched job categories for Entry Level Computer Support Specialist jobs in Stockbridge, GA are:

What cities near Stockbridge, GA are hiring for Entry Level Computer Support Specialist jobs?

Cities near Stockbridge, GA with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Stockbridge, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 1% Temporary, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,258 per year, or $22.7 per hour.

Technical Support Specialist

Fortinet

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:

FortiAnalyzer -- Centralized Logging & Reporting

FortiManager -- Centralized Configuration Management

The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.

The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Specialist, you will:

  • Provide direct technical web and telephone support
  • Ensure that reported issues are well understood and the needed information is collected
  • Troubleshooting FortiAnalyzer and FortiManager
  • Recommend corrective actions based on analysis of collected information
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consult technical documentation, bulletins and release notes for known problems
  • Reproduce customer environments using lab equipment and report bugs
  • Recommend alternative solutions or workarounds
  • Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
  • Manage customer communications and expectations until the closure of each case
  • Provide knowledge transfer to peer engineers

We are Looking for:

  • 4+ years' experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products (especially firewalls and VPN gateways)
  • Strong troubleshooting and problem-solving skills
  • Previous experience providing technical support, preferably supporting data networking products and/or security products.
  • Strong English skills both written and verbal.

 

Good to Have:

  • Centralized Configuration Management Tools
  • SQL syntax & select statement design
  • VM/Cloud Environments
  • Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).

Must be authorized to work in the U.S. without sponsorship.

Educational Requirement:

  • Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Why Join Us: 

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

Apply