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Entry Level Computer Support Specialist Jobs in Muskegon, MI

AdaptHealth LLC

Operations Specialist - Driving

Muskegon, MI · On-site

$47K - $63K/yr

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ... Proficient computer skills, Microsoft Office and healthcare systems are a plus * Comfort learning ...

Pioneer Resources

Residential Support Staff

Muskegon, MI · On-site

$13.73/hr

Summary: The Residential Support Staff assumes responsibility for providing support, care ... Basic computer skills. * Must pass all required background checks and physicals. If the background ...

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Entry Level Computer Support Specialist information

See Muskegon, MI salary details

$14

$24

$38

How much do entry level computer support specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level computer support specialist in Muskegon, MI is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.92 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

More about Entry Level Computer Support Specialist jobs

What are the most commonly searched types of Computer Support Specialist jobs in Muskegon, MI?

The most popular types of Computer Support Specialist jobs in Muskegon, MI are:

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For Entry Level Computer Support Specialist jobs in Muskegon, MI, the most frequently searched job titles are:

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The top searched job categories for Entry Level Computer Support Specialist jobs in Muskegon, MI are:

What cities near Muskegon, MI are hiring for Entry Level Computer Support Specialist jobs?

Cities near Muskegon, MI with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Muskegon, MI as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 20% Part Time, 1% Temporary, and 9% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $50,063 per year, or $24.1 per hour.

Service Support Specialist (Office Administration)

Gerotech

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Provide technical assistance and support to customers requiring CNC machine repair services.

  • Handle inbound and outbound calls to address customer inquiries, resolve issues, and provide product or service information.

  • Research open service orders, follow up with technician notes and paperwork, and maintain detailed records of customer interactions.

Gerotech rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

200th of 428 rated retail wholesalers

Job description

 
 
 

JOB TITLE: SERVICE SUPPORT SPECIALIST

POSITION STATUS:        FULL-TIME

DEPARTMENT:                SERVICE

REPORTS TO:                  DIRECTOR OF SERVICE

STANDARD HOURS:       8:00AM-5:00PM

LOCATION:                    GRAND RAPIDS, MI

 

 

What We Do.

At Gerotech, we are proud to offer the highest value in CNC machinery, innovative engineered solutions, and unparalleled support through service and training. At Gerotech, we do more than sell machine tools.

 

We’re changing the face of Manufacturing. Join Us.

We pride ourselves in our family-like culture where every member of our team is committed to providing customers with the best support in every phase of our business. We have the experience to back it up, as over 35% of our team has ten years or more of company service. Gerotech employees enjoy great benefits and a flexible work environment where hard work is recognized and rewarded! 

Let us help you reach your potential.

Our Service Support Specialists play a crucial role in delivering exceptional service to our customers. Primary responsibilities include handling customer inquiries, resolving issues, and providing information about our products or services. Service Support Specialists ensure that customers receive prompt and effective support. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential for success in this role.



ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide technical assistance and support to customers who require CNC machine repair services.
  • Handles inbound and outbound calls from customers to address inquiries, resolve issues, and provide information about products or services.
  • Responsible for invoicing all service jobs promptly and accurately.
  • Research open service orders and follow up with technician notes and paperwork that is required.
  • Maintain detailed records of customer interactions, including issues raised, resolutions provided, relevant information, and any follow-up actions required. Working with the scheduler, daily, to determine when customers are scheduled for onsite service by a technician.
  • Escalate complex or unresolved issues to higher-level support or management as needed. Ensure that escalated issues are addressed promptly
  • Responsible for the setup and breakdown of classes and events at the Grand Rapids location.
  • Maintain a clean work environment including, the cleanliness of the Grand Rapids building and bathrooms. 
  • Continuously review current processes and procedures for efficiency in work performed for both internal and external customers. 
  • Assist with periodic physical inventory of stock parts at Gerotech facility or company service vans, as required.
  • Keep management informed of significant changes in products, services and personnel that could affect company reputation, growth, and profits.

 

EDUCATION AND EXPERIENCE:

  • Minimum High School Diploma/GED
  • Two (2) year degree or higher preferred
  • 2 years of experience in a related role is strongly preferred. 
  • Desire to exceed customer expectations. 
  • Hi-lo/Forklift experienced preferred. 
  • Excellent communication skills, oral and written.
  • Desire to be proactive and create a positive experience for others.
  • Proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.
  • Positive, professional attitude and customer service background


ADDITIONAL REQUIREMENTS:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift to 30 pounds at times. 


Benefits:

  • Paid Time off (PTO)
  • Medical (Employer pay 75% of premium)
  • HSA Employer contributions
  • Dental
  • Vision
  • Pet Insurance
  • Volunteer Time Off (VTO)
  • Company paid life insurance
  • Company paid short-term disability insurance
  • Company paid long-term disability insurance
  • 401k Match (pre-tax and Roth options)
  • Profit Sharing
  • Family feel atmosphere

What Gerotech employees say

Pay

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