Entry Level Cloud Support Jobs in Ohio (NOW HIRING)

What You'll Do:

The Cloud Apprentice is a critical entry-level professional within the State of Ohio's Cloud Center of Excellence (CCOE), supporting the state's comprehensive cloud transformation and digital modernization strategy. This role provides hands-on learning and professional development in cloud computing technologies, focusing on supporting state agencies IT operations and modernization efforts.

CCOE Integration Responsibilities:

• Support CCOE strategic cloud adoption frameworks
• Assist in developing and implementing cloud governance standards
• Contribute to cloud best practices and standardization efforts
• Help document cloud migration methodologies
• Participate in cross-agency cloud collaboration initiatives

Key Responsibilities:

•  Assist in managing and maintaining cloud infrastructure across state agency platforms
• Support cloud migration projects and cloud service implementations
• Participate in cloud security protocol development and maintenance
• Collaborate with CCOE senior engineers and Agencies IT professionals
• Perform routine system maintenance and technical troubleshooting
• Document technical processes and maintain comprehensive system records
• Contribute to cloud architecture design and optimization efforts

Minimum Qualifications:

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

No more than 18 months work and/or training experience.

Knowledge:

• Programming Knowledge 
• Interpersonal skills 
• Managerial skills 
• Leadership skills 
• Ability to design, implement, and deploy cloud infrastructure 
• Knowledge of IT ecosystems 
• Knowledge of tools such as Visual Paradigm, Cloudcraft, Arcentry, Azure, and Edraw is an added advantage 
• Good knowledge of at least one operating system: Linux, Unix, Solaris, Ubuntu, Windows. Preference is any Linux
  operating system (e.g., Ubuntu or Red Hat), but prior experience as an administrator or architect in any of the well-known
  operating systems is also helpful 
• Good understanding of networking: TCP/IP, IP addresses, HTTP, DNS 
• Computer programming languages: Need at least a minimal understanding of a programming or scripting language.
• Security: Security in the cloud is important, and consequently, a high-level understanding of key security concepts is a
  must for a Cloud Architect. So an initial knowledge of some basic security concepts, such as firewalls, is necessary 

Skills:

• Cloud management: The ability to manage all aspects of a cloud-based application, from user access to infrastructure. 
• Data management: The ability to deploy database platforms that help companies manage, protect, and use the
  information they collect. 
• Teamwork: The ability to function well with other IT team members, developing cloud-based applications in tandem with
  other cloud architects, cloud engineers, and cloud consultants. 
• Problem-solving: The ability to troubleshoot issues in application performance to restore full cloud functionality for a
  company's use. 
• Programming: The ability to use common programming languages like Python and Java to develop custom cloud-based
  applications. 
• Interpersonal communication: The ability to effectively correspond with fellow IT team members, executives, and client
  representatives. 
• Cloud infrastructure: The ability to create an operational cloud infrastructure, which supports a client's network and
  promotes secure data storage. 
• User management: The ability to help a company manage all users of a cloud-based application, allowing each
  employee access to any necessary resources stored on cloud servers. 
• Have in-depth knowledge of at least one operating system. Understanding Windows, Linux, Solaris, Ubuntu, or Unix will
  guarantee that you can create a compatible cloud. 
• Understanding networks involves familiarizing yourself with specific Internet-related elements. 
• Knowledgeable in HTTPS, DNS, and TCP/IP. 

Abilities:

• Communication (e.g. Oral, Written, Active Listening) 
• Problem sensitivity/problem solving 
• Time Manage (e.g. organization and prioritization) 
• Active learning 
• Match the appropriate knowledge repository technology for a given application or environment* 
• Accurately define incidents, problems, and events in the trouble ticketing system* 
• Design and deploy highly available, scalable, fault-tolerant, and reliable applications. 
• Design and deploy enterprise-wide scalable operations. 
• Based on specific requirements, select the right services for the design and deployment of an application 
• Implement cost-control strategies