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Entry Level Cloud Help Desk Jobs in Reston, VA (NOW HIRING)

NuAxis LLC

Help Desk Specialist I

Washington, DC · On-site

The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on ... CompTIA A+ - the most recognized entry-level IT certification * CompTIA IT Fundamentals (ITF ...

Eliassen Group

Senior Help Desk Technician

Washington, DC · On-site

$28 - $32/hr

The role supports end users with hardware, software, mobile devices, and cloud platforms while ... Experience Requirements: * 8+ years of experience in IT Help Desk or Technical Support. * 2+ years ...

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All JobsCloud Help Desk JobsEntry Level Cloud Help Desk JobsEntry Level Cloud Help Desk Jobs in Reston, VA

Entry Level Cloud Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do entry level cloud help desk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level cloud help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

How to get a cloud job with no experience?

Entry level cloud help desk roles often require basic knowledge of cloud platforms like AWS or Azure, which can be gained through online courses and certifications such as AWS Certified Cloud Practitioner. Gaining foundational skills in troubleshooting, customer service, and familiarity with cloud management tools can improve chances, even without prior experience.

What is the difference between Entry Level Cloud Help Desk vs Entry Level Network Support Specialist?

AspectEntry Level Cloud Help DeskEntry Level Network Support Specialist
CertificationsCompTIA A+, Cloud certifications (e.g., AWS, Azure)CompTIA Network+, Cisco CCNA
Work EnvironmentCloud service providers, remote support, help deskOn-premises networks, IT departments, technical support
Industry UsageCloud computing, SaaS companies, tech firmsTelecommunications, enterprise IT, networking firms

Entry Level Cloud Help Desk roles focus on supporting cloud-based services and troubleshooting cloud platforms, often requiring cloud certifications and remote support skills. In contrast, Entry Level Network Support Specialists handle on-premises network issues, requiring networking certifications and hands-on hardware experience. Both roles serve as foundational IT positions but differ mainly in their technical focus and work environment.

What jobs pay $700 a day?

Entry Level Cloud Help Desk roles typically do not pay $700 a day; such high daily rates are more common in specialized or senior IT consulting, freelance cloud architecture, or contract positions requiring advanced certifications and experience. Most entry-level help desk jobs pay hourly wages that equate to lower daily earnings, but experienced contractors or consultants in cloud services can reach higher daily rates through project-based work.

What jobs pay 4000 a week without a degree?

Entry-level cloud help desk roles typically do not pay $4,000 per week without experience or certifications. High-paying jobs in technology or specialized trades that reach this level usually require advanced skills, certifications, or significant experience. Most roles offering such high weekly pay are in management, sales, or specialized technical fields beyond entry level.

Can I land a help desk job with no experience?

Entry level cloud help desk positions typically do not require prior experience, but having basic knowledge of cloud platforms, troubleshooting skills, and customer service can improve your chances. Certifications like CompTIA A+ or cloud-specific credentials can also help demonstrate your readiness for the role.
What are popular job titles related to Entry Level Cloud Help Desk jobs in Reston, VA? For Entry Level Cloud Help Desk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Cloud Help Desk jobs in Reston, VA look for? The top searched job categories for Entry Level Cloud Help Desk jobs in Reston, VA are:
Entry Level Cloud Help Desk jobs near you
Help Desk Technician I (5833)

Help Desk Technician I (5833)

Three Saints Bay, LLC

Manassas, VA • On-site

$24 - $30/hr

Full-time

Re-posted 12 days ago

Job description

Three Saints Bay, LLC. a government contracting industry leader, is seeking an experienced Help Desk Technician I. This position will report into our our Manassas, VA Headquarters office.
The Help Desk Technician I is the first point of contact between our customers and the IT department - and first impressions matter. This role is equal parts people skills and technical aptitude: you'll be the calm, knowledgeable voice that guides users through technical challenges, from a forgotten password to a device enrollment issue. If you thrive in a fast-paced environment, genuinely enjoy helping people, and want to grow your IT career in a modern, cloud-first organization, this is your starting point.
Position Requirements:
  • Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
  • Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
  • Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level - including senior management
  • Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
  • Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
  • Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
  • Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
  • Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
  • Create and maintain clear technical documentation and end-user guides
  • Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
  • Verify resolution with the customer and close/update tickets accurately
  • Support printer services and peripheral setup as needed
  • May occasionally lift and move equipment up to 50 lbs

Education and Experience Requirements:
  • 1-2 years of IT support, help desk, or customer-facing technical experience (internships and coursework count)
  • Demonstrated ability to provide exceptional customer service - especially in high-stress or time-sensitive situations
  • Familiarity with Microsoft 365 suite and cloud-based environments
  • Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)
  • Strong written and verbal communication skills
  • Positive attitude, eagerness to learn, and ability to multitask in an agile environment

Preferred:
  • Experience with Microsoft Intune or other MDM/EMM platforms
  • Familiarity with Azure Active Directory / Entra ID for user and device management
  • Experience supporting BYOD environments and mobile device management
  • Hands-on experience with a ticketing system (ZenDesk, ServiceNow, Jira Service Management, etc.)
  • CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (or in progress)

Education:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred - or equivalent hands-on experience

Security Requirements
  • Must be a U.S. Citizen
  • Ability to obtain and maintain a U.S. Government security clearance
  • Subject to background investigation, drug screening, and credit check upon offer of employment

Hiring Range: $24.00per hour- $30.00 per hour
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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