Collections Specialist
Tempe, AZ · On-site
$18 - $24.25/hr
Listening to their specific situations, help determine how customers can best utilize company ... Experience working in customer service, collections or call center environments * Bilingual:
Collections Specialist
Tempe, AZ · On-site
$18 - $24.25/hr
Listening to their specific situations, help determine how customers can best utilize company ... Experience working in customer service, collections or call center environments * Bilingual:
Collections Specialist
Tempe, AZ · On-site
$17.75 - $24/hr
Listening to their specific situations, help determine how customers can best utilize company ... Experience working in customer service, collections or call center environments * Bilingual:
Collections Specialist
Tempe, AZ · On-site
$17.75 - $24/hr
Listening to their specific situations, help determine how customers can best utilize company ... Experience working in customer service, collections or call center environments * Bilingual:
Collections Specialist
Tempe, AZ · On-site
$17.75 - $24/hr
Listening to their specific situations, help determine how customers can best utilize company ... Experience working in customer service, collections or call center environments * Bilingual:
Collections Specialist
Tempe, AZ · On-site
$17.75 - $24/hr
Listening to their specific situations, help determine how customers can best utilize company ... Experience working in customer service, collections or call center environments * Bilingual:
Entry Level Call Listening information
What is the difference between Entry Level Call Listening vs Customer Service Representative?
| Aspect | Entry Level Call Listening | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; basic listening and communication skills | High school diploma or equivalent; strong communication skills |
| Work Environment | Call centers, remote monitoring stations | Call centers, retail, office settings |
| Industry Usage | Telecommunications, market research, quality assurance | Retail, tech support, hospitality |
| Job Focus | Listening to calls for quality or analysis | Assisting customers, resolving issues |
Entry Level Call Listening primarily involves monitoring and analyzing calls for quality assurance or research purposes, requiring strong listening skills. Customer Service Representatives interact directly with customers to resolve issues and provide support. While both roles may share similar environments and basic skills, their core functions differ significantly.
What are the most commonly searched types of Call Listening jobs in Arizona?
The most popular types of Call Listening jobs in Arizona are:
What cities in Arizona are hiring for Entry Level Call Listening jobs?
Cities in Arizona with the most Entry Level Call Listening job openings:
$18 - $24.25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
OneMain Financial rating
7.5
Based on 103 frontline employees who took The Breakroom Quiz
116th of 154 rated financial services
Job description
At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
- Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
- Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
- Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
- Maintain and note all appropriate information and documentation on customer and account status
- Collaborate both in person and virtually, using available technology to connect with other internal teams
Requirements
- High School Diploma or GED
- Proficiency in utilizing multiple tools/systems simultaneously
- Skilled at achieving and exceeding goals
Preferred
- Experience working in customer service, collections or call center environments
- Bilingual: Spanish
Work Schedule:
Hours of Operation
Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule:
The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
Location: Onsite - Tempe, AZ
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee #OMHTF
What OneMain Financial employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About OneMain Financial
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Baltimore, MD, US