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Entry Level Call Center Representative Jobs in Alabama

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate ... Representative will explain any patient preparation requirements and coordinate with clinics ...

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center ... Customer Service Representative experience preferred. Some insurance/billing experience preferred ...

New

Huntsville Hospital

Call Center Specialist

Athens, AL · On-site

$14.25 - $17.75/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center ... Customer Service Representative experience preferred. Some insurance/billing experience preferred ...

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Entry Level Call Center Representative information

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How much do entry level call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level call center representative in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is an entry level call center representative?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

Is an entry level call center representative a good entry-level position?

An entry level call center representative is considered a suitable entry-level position for individuals seeking customer service experience, communication skills development, and basic computer proficiency. It often requires minimal prior experience and offers opportunities for skill growth, making it a common starting point in the customer service industry.

How do you get an entry level call center representative job with no experience?

To get an entry level call center representative job with no experience, focus on developing strong communication and customer service skills, and highlight any relevant soft skills such as patience and problem-solving on your resume. Many employers provide on-the-job training, so demonstrating enthusiasm and a willingness to learn can improve your chances. Certifications in customer service or communication tools like CRM software can also be beneficial.

What are the key skills and qualifications needed to thrive as an entry level call center representative?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work in an entry level call center representative without experience?

Entry level call center representative positions typically do not require prior experience, as they focus on customer service skills, communication, and basic computer knowledge. Employers often provide training on company-specific systems and procedures, making it accessible for candidates with little or no previous call center experience.

What does an entry level call center representative do?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

How to be an entry level call center representative for beginners?

To become an entry-level call center representative, focus on developing strong communication and active listening skills, and familiarize yourself with customer service software and scripts. A high school diploma or equivalent is typically required, and some employers may prefer basic computer skills and a friendly, patient attitude. Training is often provided on the job to teach company-specific procedures and product knowledge.
What are the most commonly searched types of Call Center Representative jobs in Alabama? The most popular types of Call Center Representative jobs in Alabama are:
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What job categories do people searching Entry Level Call Center Representative jobs in Alabama look for? The top searched job categories for Entry Level Call Center Representative jobs in Alabama are:
What cities in Alabama are hiring for Entry Level Call Center Representative jobs? Cities in Alabama with the most Entry Level Call Center Representative job openings:
Entry Level Call Center Representative jobs near you
Infographic showing various Entry Level Call Center Representative job openings in Alabama as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

Call Center Agent

Cahaba Medical Care

Centreville, AL • On-site

$13.75 - $18.25/hr

Other

Retirement

Re-posted 29 days ago

Cahaba Medical Care rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Position: Call Center Agent
Reports to: Call Center Manager
Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling
protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department
able to answer their question.
Responsibilities and Duties / Essential Functions:
• Prompt, regular attendance at the office
• Communicates daily with the Call Center Manager.
• Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner.
• Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care.
• Manage appointment reminders and make outbound pre-visit calls as needed. • Reschedule and cancel appointments as required.
• Collect minimum data set and ensure it is accurately recorded in EHR • Verify insurance and communicate any patient liabilities
• Provide concise and accurate information on next steps for care, and make it readily available when patient needs to reference it
• Answer patient questions and navigate callers to appropriate team for problem resolution or additional support when required
Requirements:
• Previous call center experience
• Strong computer skills
• Strong writing, typing and documentation
• Previous experience with electronic health record
• Excellent organizational skills
• Ability to listen and document simultaneously
• Ability to utilize call center telephone system
• Ability to multi-task
• Ability to work both independently and as part of a team is required.
Travel Required:
• Occasional Travel
Salary and Benefits:
• Competitive pay
• Benefits covered by Employer
• 401k matched at 4%
• Gym Membership
• Paid holidays
• ETO

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