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Entry Level Automotive Service Advisor Jobs in Raleigh, NC

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Entry Level Automotive Service Advisor information

See Raleigh, NC salary details

$11

$25

$44

How much do entry level automotive service advisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level automotive service advisor in Raleigh, NC is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.99 per hour, depending on experience, location, and employer.

What does an entry level automotive service advisor do?

An Entry Level Automotive Service Advisor acts as a liaison between customers and the service department at an auto dealership or repair shop. They greet customers, listen to their vehicle concerns, explain recommended services, and provide estimates for repairs. Additionally, they coordinate with technicians, keep customers updated on repair progress, and ensure customer satisfaction. This role is a great starting point for those interested in the automotive industry and customer service.

What are the key skills and qualifications needed to thrive as an entry level automotive service advisor?

To thrive as an Entry Level Automotive Service Advisor, you need a basic understanding of automotive systems, customer service experience, and at least a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and point-of-sale systems is usually required. Strong communication, problem-solving, and organizational skills help you effectively interact with customers and coordinate with service technicians. These abilities are crucial for ensuring customer satisfaction, efficient workflow, and repeat business in a competitive automotive service environment.

What are some common challenges faced by entry level automotive service advisors, and how can they overcome them?

Entry-level automotive service advisors often face challenges such as learning technical vehicle terminology, managing customer expectations, and juggling multiple tasks in a fast-paced environment. Building strong communication skills and proactively seeking guidance from experienced colleagues can help overcome these hurdles. Many advisors find it helpful to familiarize themselves with common repair processes and dealership management systems early on, enabling them to provide accurate information and deliver excellent customer service.

What is the difference between Entry Level Automotive Service Advisor vs Automotive Service Writer?

AspectEntry Level Automotive Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; some certifications beneficial
Work EnvironmentDealerships, auto repair shopsDealerships, repair centers
Job RoleAssists customers, documents vehicle issues, recommends servicesCommunicates repair needs, writes service orders, estimates costs

Both roles involve customer interaction and understanding vehicle issues, but the Entry Level Automotive Service Advisor focuses more on assisting customers and recommending services, while the Automotive Service Writer emphasizes documenting repairs and preparing estimates. They often overlap in work environment and required skills, making them closely related entry-level positions in automotive service departments.

Can I be an entry level automotive service advisor with no experience?

Entry level automotive service advisors typically do not need prior experience, as training is often provided on the job. Strong communication skills, a customer service mindset, and basic automotive knowledge can help you succeed in this role, even without previous experience. Certifications like ASE can also improve your prospects but are not always required initially.

How to be an entry level automotive service advisor?

To become an entry-level automotive service advisor, candidates typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of automotive systems. Prior experience in customer service or automotive environments can be helpful, and some employers may require or prefer certification such as ASE certification. On-the-job training is common, and familiarity with dealership management software is advantageous.

What are the most commonly searched types of Automotive Service Advisor jobs in Raleigh, NC?

The most popular types of Automotive Service Advisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Automotive Service Advisor jobs?

Cities near Raleigh, NC with the most Entry Level Automotive Service Advisor job openings:

Entry Level Automotive Service Advisor jobs near you

Automotive Service Advisor (Earnings of up to $100k plus)

Sir Walter Chevrolet

Raleigh, NC • On-site

$125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Service Advisor

Sir Walter Chevrolet – Raleigh's Premier Chevrolet Dealer

At Sir Walter Chevrolet, every employee plays a critical role in our success. As a family-owned and operated dealership since 1928, we've built our reputation on exceptional customer service, a strong team culture, and investing in our employees.

We're continuing to grow and have recently completed a brand-new, state-of-the-art service drive, while expanding our service department from 20 to 30 service bays. This major investment allows us to serve more customers, provide advisors with greater earning opportunities, and create an even better experience for both our employees and customers.

If you're motivated, customer-focused, and looking for a dealership that is committed to growth and success, we'd love to meet you.

Why Join Sir Walter Chevrolet?

  • Excellent Top-Tier Pay Plan (Potential earnings of $125,000+ annually)

  • Brand-new, state-of-the-art service drive

  • Expanding service department from 20 to 30 service bays

  • Family-owned dealership with nearly 100 years of success

  • Medical, Dental & Vision Insurance

  • Life Insurance

  • 401(k) with company benefits

  • Paid Vacation

  • Paid Time Off

  • Paid Holidays

  • $300 Monthly Demo Allowance

  • Employee Discounts on Vehicles, Parts & Service

  • Company & Family Events

  • Opportunities for advancement within a growing dealership

Responsibilities

  • Manage the daily flow of the service drive while ensuring every customer receives prompt, professional, and courteous service.

  • Build lasting customer relationships by taking ownership of each customer's experience from write-up through vehicle delivery.

  • Communicate repair recommendations, maintenance needs, and repair timelines clearly and professionally.

  • Coordinate with technicians to maximize shop productivity and maintain efficient workflow.

  • Ensure technician time is consistently and effectively sold through accurate estimates and proper scheduling.

  • Provide concierge-level support for customer inquiries, whether by phone, text, email, or in person.

  • Maintain accurate repair orders and documentation.

  • Thrive in a fast-paced, team-oriented environment while delivering an exceptional customer experience.

Qualifications

  • Previous automotive Service Advisor experience required.

  • GM dealership experience preferred, but not required.

  • Dealership experience preferred.

  • Strong understanding of automotive maintenance and repair.

  • Excellent customer service and communication skills.

  • Organized with outstanding time management abilities.

  • Ability to multitask in a high-volume service environment.

  • Professional appearance and positive attitude.

  • Valid driver's license with a clean driving record.

  • Ability to pass a pre-employment background check and drug screening.