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Entry Level Automotive Service Advisor Jobs in Raleigh, NC

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors.

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors.

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All JobsAutomotive Service Advisor JobsEntry Level Automotive Service Advisor JobsEntry Level Automotive Service Advisor Jobs in Raleigh, NC

Entry Level Automotive Service Advisor information

See Raleigh, NC salary details

$10

$23

$40

How much do entry level automotive service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level automotive service advisor in Raleigh, NC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.59 per hour, depending on experience, location, and employer.

How to be an entry level automotive service advisor?

To become an entry-level automotive service advisor, candidates typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of automotive systems. Prior experience in customer service or automotive environments can be helpful, and some employers may require or prefer certification such as ASE certification. On-the-job training is common, and familiarity with dealership management software is advantageous.

What does an entry level automotive service advisor do?

An Entry Level Automotive Service Advisor acts as a liaison between customers and the service department at an auto dealership or repair shop. They greet customers, listen to their vehicle concerns, explain recommended services, and provide estimates for repairs. Additionally, they coordinate with technicians, keep customers updated on repair progress, and ensure customer satisfaction. This role is a great starting point for those interested in the automotive industry and customer service.

What is the difference between Entry Level Automotive Service Advisor vs Automotive Service Writer?

AspectEntry Level Automotive Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; some certifications beneficial
Work EnvironmentDealerships, auto repair shopsDealerships, repair centers
Job RoleAssists customers, documents vehicle issues, recommends servicesCommunicates repair needs, writes service orders, estimates costs

Both roles involve customer interaction and understanding vehicle issues, but the Entry Level Automotive Service Advisor focuses more on assisting customers and recommending services, while the Automotive Service Writer emphasizes documenting repairs and preparing estimates. They often overlap in work environment and required skills, making them closely related entry-level positions in automotive service departments.

What are some common challenges faced by entry level automotive service advisors, and how can they overcome them?

Entry-level automotive service advisors often face challenges such as learning technical vehicle terminology, managing customer expectations, and juggling multiple tasks in a fast-paced environment. Building strong communication skills and proactively seeking guidance from experienced colleagues can help overcome these hurdles. Many advisors find it helpful to familiarize themselves with common repair processes and dealership management systems early on, enabling them to provide accurate information and deliver excellent customer service.

What are the key skills and qualifications needed to thrive as an entry level automotive service advisor?

To thrive as an Entry Level Automotive Service Advisor, you need a basic understanding of automotive systems, customer service experience, and at least a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and point-of-sale systems is usually required. Strong communication, problem-solving, and organizational skills help you effectively interact with customers and coordinate with service technicians. These abilities are crucial for ensuring customer satisfaction, efficient workflow, and repeat business in a competitive automotive service environment.
What are the most commonly searched types of Automotive Service Advisor jobs in Raleigh, NC? The most popular types of Automotive Service Advisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Automotive Service Advisor jobs? Cities near Raleigh, NC with the most Entry Level Automotive Service Advisor job openings:
Entry Level Automotive Service Advisor jobs near you

Automotive Customer Service Advisor - 2726

Premium Velocity Auto LLC

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Life

Re-posted 2 days ago

Job description

Join Our High-Energy Team as an Automotive Customer Service Advisor!
Are you a natural communicator with a passion for helping people?
Want to work in a fast-paced, team-oriented environment where your personality, energy, and communication skills truly shine?
Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth-minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish.
No automotive experience needed - we train!
A valid driver's license is strongly preferred, but not required.
Position: Customer Service Advisor (CSA)
As a Customer Service Advisor, you'll guide customers through their entire visit - while also performing basic maintenance services as a trained Lube Technician.
This role combines customer service, sales, communication, and hands-on automotive work, creating strong career pathways in both customer care and automotive services.
What You'll Do (High-Impact Responsibilities)
  • Greet customers, review their service needs, and escort them safely from their vehicles
  • Clearly explain available services, promotions, and recommendations
  • Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
  • Communicate service updates throughout the visit
  • Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)
  • Review completed services with customers, ensure satisfaction, and encourage return visits
  • Assist the team and perform other duties as assigned

Requirements
  • Valid U.S. driver's license (preferred)
  • Authorization to work in the U.S. (no sponsorship available)
  • Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs
  • Comfortable working in enclosed or semi-outdoor environments
  • Proven face-to-face customer service or sales experience

Qualifications
  • Excellent communication and customer service skills
  • Strong listening and reasoning abilities
  • Confidence in overcoming objections
  • Positive, energetic attitude
  • Ability to succeed in a fast-paced, team-oriented environment
  • Commitment to following safety procedures
  • Willingness to learn, train, and grow
  • Strong multitasking ability

Full-Time Employee Benefits
  • Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine
  • Employer-funded basic life & AD&D
  • Bonus program for completing JLU training
  • Employee discounts on parts and services

Additional Optional Benefits
  • Life, accident, disability, and critical illness plans
  • Flexible Spending Account (FSA) & Dependent Care FSA
  • Employee Assistance Program
  • Will preparation & travel assistance
  • Full-time employees only

Added Perks
  • Pay increase opportunities within your first 60 days!
  • Paid training + bonus incentives for completing modules
  • Cross-training across multiple roles to increase your earning potential
  • Career paths with limitless growth (Customer Service, Automotive, and Management)
  • Safety-focused work environment
  • Unique benefits including legal & financial advising, member-only discount programs, and employee discounts (FT only)

Ready to Deliver a High-Energy Customer Experience?
Bring your positivity, communication talent, and drive for growth - we'll provide the training, tools, and career path.
Apply today and accelerate your future!
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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